JASMINE WASHINGTON
Ocean Springs,MS
Summary
To obtain a position with a professional company that provides an opportunity for career advancement through the utilization of my strong organizational skills, educational background, and ability to work well with people. To seek employment in a company where my willingness to learn will yield to an expertise in providing exemplary service to increase the company's effectiveness.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
AT&T
06.2019 - Current
- Provide both technical, sales and billing/customer care resolutions.
Manager in 60 MSS (Leadership Development Program)
AT&T
08.2020 - 01.2021
- Assist agents with recommendations to close sale opportunities
- Assist with driving sales for team
- Assist manager with skill transfers and accelerated huddles which help increase performance and provide superior customer service experience
- Responsible for providing a positive work environment to increase team morale and create team incentives to help encourage the use of the Sales Promise Call Flow.
Sales Consultant
Coast Chevrolet Cadillac
12.2017 - 01.2018
- I am required to bring in customers by calling, texting email and even social media; I sit down and consult with them on every option they have
- I have to make cold calls , outbound calls and receive inbound calls; I am their personal guide to the right vehicle for their family
- I help customers find a vehicle that best suits their needs as well as financial situation
- I am required to create a daily work plan of contacting customers and creating opportunities to make profit for Coast Chevrolet Cadillac and to help me meet my monthly sales quota.
Education
diploma - Required Curriculum
Moss point high school
Moss Point, MSAssociate degree of human services - Human Services
Mississippi Gulf Coast Community College
Gautier, MS05.2016
Skills
- Exceptional Communication Skills both verbal and written
- Dependable, flexible, and self-motivated
- Professionalism and Team Building Skills
- Work Ethics and Values
- Confidentiality
- Excellent Interpersonal and Organizational Skills
Acknowledgements
- Achieved and attended summit for 2022
- Ranked #10 in the Nation top Sales Main Primary Flex and Cross Sales. | December 2022
- Assisted in hiper focus group improvement and launch for 2022
- Assisted in focus groups for C360 launch August 2021
- Successfully assisted with training in new hire classes | in 2021
- Successfully conducted Special Project for National Wireless Offers Focus Group for internal call centers company wide. | April 2021
- Selected for mentoring program for new hires in 2021-2022.
References
References Are Available Upon Request
Timeline
Manager in 60 MSS (Leadership Development Program)
AT&T
08.2020 - 01.2021
Customer Support Specialist
AT&T
06.2019 - Current
Sales Consultant
Coast Chevrolet Cadillac
12.2017 - 01.2018
diploma - Required Curriculum
Moss point high school
Associate degree of human services - Human Services
Mississippi Gulf Coast Community College