Jasmine Watkins
Memphis,TN
Summary
To obtain a position with a company that will challenge me to use my education, skills, and past experiences in a way that is mutually beneficial to my employer as well as myself, allowing future growth and advancement.
Overview
1
1
year of professional experience
Work History
Retention Specialist (Remote)
TruGreen Lawn Care
Salt Lake City, UT
05.2023 - 02.2024
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Referred unresolved customer service issues to designated departments for investigation.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
Sales Representative
TruGreen Lawn Care
Memphis, TN
02.2023 - 05.2023
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
Education
Associate of Arts - Business Administration
Strayer University
Memphis, TN12-2022
High School Diploma -
Raleigh Egypt High School
TNSkills
- Customer Relations
- Customer Retention Strategies
- Data Review
- Customer Service
- Sales Closing
- Communication
- Empathy
- Active Listening
- Technical Knowledge
- Patience
- Adaptability
- Problem-Solving
- Emotional Intelligence
- Office 365
Accomplishments
- Spring 2020-President's List
- Summer 2020-President's List
- Fall 2020-President's List
- Winter 2020-President's List
- Spring 2021-Dean's List
- Summer 2021-Dean's List
- Fall 2021-Honor Roll
- Winter 2021-President's List
- Winter 2022- Honor Roll
References
References available upon request.
Timeline
Retention Specialist (Remote)
TruGreen Lawn Care
05.2023 - 02.2024
Sales Representative
TruGreen Lawn Care
02.2023 - 05.2023
Associate of Arts - Business Administration
Strayer University
High School Diploma -
Raleigh Egypt High School