Jasmine Watkins
Goodyear,AZ
Summary
Results-driven professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Exceptional interpersonal skills enhance collaboration and communication in team environments. Committed to leveraging education and experience for mutual growth and advancement.
Overview
7
7
years of professional experience
Work History
Data Entry
Randstad(JP Morgan Chase)
Tempe, Arizona
09.2025 - Current
- Entered financial data into company's database, ensuring precision and consistency.
Insurance Customer Service Representative
TTEC-Kaiser Permanente
Corona, CA
03.2025 - 08.2025
- Resolved customer inquiries, complaints, and requests regarding insurance policies.
- Conducted thorough research on policy information to effectively address customer questions.
- Participated in training sessions to remain informed on regulatory changes affecting insurance policies.
- Ensured adherence to company guidelines and regulatory standards when managing customer accounts.
- Verified accuracy of customer data entered into the system for reliability.
- Fostered strong client relationships through exceptional customer service delivery.
- Contributed to development and implementation of customer service policies and procedures.
Healthcare Customer Service Representative
TTEC
Greenwood Village, CO
11.2024 - 02.2025
- Collected and delivered prescriptions to patients' homes or other locations in a timely manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed incoming calls from patients and other healthcare facilities to provide information.
- Maintained confidentiality of sensitive customer information at all times.
Retention Specialist (Remote)
TruGreen Lawn Care
Salt Lake City, UT
05.2023 - 02.2024
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Referred unresolved customer service issues to designated departments for investigation.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
Sales Representative
TruGreen Lawn Care
Memphis, TN
02.2023 - 05.2023
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
Recovery
Home
Memphis, TN
05.2018 - 02.2023
- Faced multiple health setbacks causing an extended pause in professional endeavors
Education
Associate of Arts - Business Administration and Management Healthcare
Strayer University
Memphis, TN12-2022
High School Diploma -
Raleigh Egypt High School
TNSkills
- Customer Relations
- Customer Retention Strategies
- Effective Communication
- Emotional Understanding
- Effective Listening
- Technical Proficiency
- Strong Patience
- Adaptability
- Detail-Oriented Approach
- Problem-Solving
- Emotional Intelligence
- Office 365 Application Skills
- Data Entry
- Call center experience
- Empathy and patience
- Healthcare industry
- Patient payment processing
- HIPAA compliance
Accomplishments
- Spring 2020-President's List
- Summer 2020-President's List
- Fall 2020-President's List
- Winter 2020-President's List
- Spring 2021-Dean's List
- Summer 2021-Dean's List
- Fall 2021-Honor Roll
- Winter 2021-President's List
- Spring 2022- Honor Roll
- Winter 2022- Honor Roll
References
References available upon request.
Personal Information
Education and Training
other,false,other
References
References available upon request.
Timeline
Data Entry
Randstad(JP Morgan Chase)
09.2025 - Current
Insurance Customer Service Representative
TTEC-Kaiser Permanente
03.2025 - 08.2025
Healthcare Customer Service Representative
TTEC
11.2024 - 02.2025
Retention Specialist (Remote)
TruGreen Lawn Care
05.2023 - 02.2024
Sales Representative
TruGreen Lawn Care
02.2023 - 05.2023
Recovery
Home
05.2018 - 02.2023
Associate of Arts - Business Administration and Management Healthcare
Strayer University
High School Diploma -
Raleigh Egypt High School