Summary
Overview
Work History
Education
Skills
Company
Timeline
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Jasmine Weaver

Birmingham

Summary

Dedicated professional consistently surpassing sales expectations. Recognized as a top performer at Concentrix, consistently exceeding targets and driving impressive results. Ranked in the top 20 performers nationwide at T-Mobile. Proven track record of delivering outstanding sales outcomes, confident in ability to contribute to any organization's success.

Overview

3
3
years of professional experience

Work History

Customer Care Expert

T-Mobile
08.2023 - 11.2024
  • Assisted customers with bill payments, payment arrangements, acute technical support, and overall account support.
  • Exceeded performance targets consistently by utilizing strong multitasking abilities and prioritizing tasks effectively.
  • Participated in ongoing professional development opportunities aimed at enhancing industry knowledge as well as refining core customer care skills.
  • Achieved high levels of customer satisfaction through empathy, active listening, and clear communication skills.

Sales Representative

Concentrix
05.2022 - 08.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Fraud Prevention Specialist

TTEC
09.2021 - 05.2022
  • Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
  • Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
  • Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
  • Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.

Education

High School Diploma - General High School Curriculum

GW Carver High School
Birmingham, AL
05.2017

Skills

  • Complaint handling
  • CRM software proficiency
  • Customer service
  • Time management
  • Active listening
  • Adaptability and flexibility
  • Problem resolution
  • Relationship building
  • Phone etiquette
  • First call resolution
  • Call center experience
  • Upselling techniques

Company

Anderson Consulting & Co. LLC, Credit Repair Services

Timeline

Customer Care Expert

T-Mobile
08.2023 - 11.2024

Sales Representative

Concentrix
05.2022 - 08.2023

Fraud Prevention Specialist

TTEC
09.2021 - 05.2022

High School Diploma - General High School Curriculum

GW Carver High School

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Jasmine Weaver