Jasmine Webster Walker
Eight Mile,AL
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ophthalmic Medical Technician
Southern Eye Group
02.2024 - Current
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Customer Service Manager
Walmart
07.2022 - 01.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Cashier
Walmart
11.2021 - 07.2022
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Collected payments and provided accurate change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Medical Assistant
Advance Physicians Weight Management (Dr. Goore)
07.2021 - 07.2022
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Medical Assistant/Front Desk Receptionist
Adams Family Practice
03.2015 - 08.2021
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients, verifying information, and updating patient files.
- Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
- Administer 10-lead electrocardiogram monitoring.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Medical Assistant/Front Desk Receptionist/Phlebotomist
Covington Healthcare
02.2015 - 08.2021
- Checked patients in, collect and verify insurance information, comply new patient forms, schedule appointments and update patient files.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Scheduled appointments for patients via phone and in person.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Medical Assistant
Community Medical Arts Center
01.2013 - 02.2015
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Education
Medical Assistant
Virginia College - Montgomery, AL
09.2012
High School Diploma -
Tallassee High School
Tallassee, AL05.2008
Skills
- Phlebotomy
- Manuel blood pressure and vital signs
- Proficient in EKG techniques
- Proficient in PFT techniques
- Intramuscular, intradermal, and subcutaneous injections
- Certified in Basic Life Support (BLS)
- Keyboarding 60 WPM
- Visual field testing
- Ophthalmic medication administration
- Visual acuity testing
- Fundus photography
- Intraocular pressure measurement
Certification
- Registered Medical Assistant (RMA)
- Basic Life Support Certified
Timeline
Ophthalmic Medical Technician
Southern Eye Group
02.2024 - Current
Customer Service Manager
Walmart
07.2022 - 01.2024
Cashier
Walmart
11.2021 - 07.2022
Medical Assistant
Advance Physicians Weight Management (Dr. Goore)
07.2021 - 07.2022
Medical Assistant/Front Desk Receptionist
Adams Family Practice
03.2015 - 08.2021
Medical Assistant/Front Desk Receptionist/Phlebotomist
Covington Healthcare
02.2015 - 08.2021
Medical Assistant
Community Medical Arts Center
01.2013 - 02.2015
High School Diploma -
Tallassee High School
Medical Assistant
Virginia College - Montgomery, AL
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