Jasmine Weston
Riverview,Florida
Summary
Dynamic and professional individual with a proven track record in consistently enhancing customer satisfaction and streamlining operations. Successfully managed and led teams, resulting in increased productivity and efficiency. Skilled in identifying areas for improvement and implementing innovative solutions to drive business growth. Committed to delivering exceptional service and exceeding customer expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Internet Sales Manager
Rockstar Powesports
01.2022 - Current
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Responded to internet inquiries and phone calls in timely matter. While making 100+ calls per day
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Analyzed website performance metrics, identifying areas for improvement to enhance user experience.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
Life Insurance Agent
ASSURANCE IQ
07.2020 - 05.2022
- Establish productive working relationships using interpersonal skills to help potential clients find the right insurance products to fit their specific insurance needs
- Manage, grow & retain existing book of business
- Review and process all policies for accuracy & quickly communicate any changes to the company
- Handle coverage questions & resolve problems
- Provide advice to clients and recommend insurance products
- Provide intermediary services between insurance companies and clients
- Provide good customer service to maintain and retain clients
- Interview prospective clients to gather data about them
- Sell life policies that payout on death
- Overcoming objections & using those same objections to tie the customer to their need to purchase
- Creating urgency in a polite manner
- Provided coverage option information to assist clients in protecting assets.
Purchasing Manager
Wheelzy
06.2021 - 01.2022
- Handle large volume of inbound and outbound calls using great customer service skills to earn and retain clients
- Interact with dispatch & carriers both internal as well as external ensuring delivery of exceptional customer service
- Building rapport with clients using great customer service skills earning and retain clients
- Work effectively with colleagues handling multiple customer accounts
- Use communication skills to strategically negotiate with clients
- Handle complicated purchases and negotiations
- Met or exceeded sales goals set on a weekly/monthly basis
- Consistent monthly revenue over 150k
- Recorded calls used to train new hires & team trainings
- Multitask, delegate & handle responsibilities with very minimal supervision
- Assess actual damages associated with claims and conducts negotiations, within assigned authority limits
Marketing Representative
Holidays Network Group
05.2016 - 06.2021
- Attend a variety of events to promote vacation club & schedule VIP tours
- Modify sales materials and strategies to suit each client's specific needs
- Raise brand awareness through word of mouth marketing
- Represent the company at events & trade shows
- Maintaining a positive image of the brand at all times in a multitude of settings
- Use strategic call overs to engage potential clients & plant a buying seed in their minds
- Skills used: Remaining Objective, not be dissuaded by rejection and know how to tailor a message to any particular client
- Showing persistency in sales even in the face of failure
- Strong interpersonal communication, persistence and creativity
Referral Coordinator
West Gate
06.2008 - 09.2013
- Welcome our new owners to our timeshare program as well as explain ownership benefits to all guests
- Distribute gifts such as park and show tickets
- Collect referrals from owners & follow up on leads via phone or email to engage Future potential clients
- Answer incoming calls and respond to client emails
- Manage large amounts of inbound and outbound calls in a timely manner
- Provide product and service information to customers
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities
Education
High school diploma -
Eureka Springs High School
Eureka Springs, AR2008
Skills
- Critical Thinking
- Computer Literacy
- Customer Quality
- Organization Skills
- Relationship building
- Goals and performance
Certification
- Insurance Agent, Property & Casualty, Florida Department of Financial Services, W661385
- All Lines Claims Adjuster, Florida Department of Financial Services, W661385
- Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities, Florida Department of Financial Services, W661385, 19580826
Timeline
Internet Sales Manager
Rockstar Powesports
01.2022 - Current
Purchasing Manager
Wheelzy
06.2021 - 01.2022
Life Insurance Agent
ASSURANCE IQ
07.2020 - 05.2022
Marketing Representative
Holidays Network Group
05.2016 - 06.2021
Referral Coordinator
West Gate
06.2008 - 09.2013
- Insurance Agent, Property & Casualty, Florida Department of Financial Services, W661385
- All Lines Claims Adjuster, Florida Department of Financial Services, W661385
- Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities, Florida Department of Financial Services, W661385, 19580826
High school diploma -
Eureka Springs High School
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