Richard Whetstone
Sacramento CA,CA
Summary
Hardworking and reliable manager with strong ability in organizing a work environment. Offering excellent analytic communicative skills. Highly organized, proactive and punctual with a team-oriented mentality.
Overview
30
30
years of professional experience
Work History
Internet Sales Manager
AutoNation
Lithia Springs, GA
06.2005 - 09.2008
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Negotiated product sales and trade-in deals for maximum profit.
- Maintained current store, product and promotional knowledge to drive consistent sales.
Internet Sales Manager
Volkswagen
Lithia Springs, GA
05.2004 - 06.2005
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained relationships and followed up with customers.
- Negotiated product sales and trade-in deals for maximum profit.
Supervisor
Franklin Resources Inc
San Mateo, CA
03.1985 - 06.2003
- Established strong and positive working relationships within organization to contribute to team success.usto
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Interviewed, hired and trained staff to meet company objectives.
Professor
College For Human Services
New York, New York
05.1978 - 06.1981
- Delivered course lectures using modern technology to enhance student comprehension.
- Maintained student engagement through creative subject delivery and learning activities.
- Designed collaborative learning exercises to capitalize on students' resources and skills.
- Encouraged students to actively participate in class through positive reinforcement and engagement techniques.
- Applied creative instruction methods to promote student learning objectives.
Education
Master of Arts - Philosophy
University of California, Riverside
Riverside, CA06.1974
Bachelor of Arts - Philosophy
University of California, Riverside
Riverside, CA05.1973
High School Diploma -
Autauga County Training School
Autaugaville, AL05.1963
Skills
- Verbal and Written Communication
- Workshops and Seminars
- Syllabus Development
- Student Performance Evaluation
- Academic Advisement
- Interpersonal Relations
- Research Writing
- Attention to Detail
- Research and Analysis
- Critical Thinking
Additional Information
Published seven novels and one book of poetry
Timeline
Internet Sales Manager
AutoNation
06.2005 - 09.2008
Internet Sales Manager
Volkswagen
05.2004 - 06.2005
Supervisor
Franklin Resources Inc
03.1985 - 06.2003
Professor
College For Human Services
05.1978 - 06.1981
Master of Arts - Philosophy
University of California, Riverside
Bachelor of Arts - Philosophy
University of California, Riverside
High School Diploma -
Autauga County Training School
Similar Profiles
Genesis C. Meza U.Genesis C. Meza U.
Finance Administrative Assistant at AutoNationFinance Administrative Assistant at AutoNation
Austin CrewsAustin Crews
Sales Porter at AutoNationSales Porter at AutoNation
Danny AlvarengaDanny Alvarenga
Acquistion Manager at AutoNationAcquistion Manager at AutoNation
William ValdezWilliam Valdez
Collision Estimator at AutoNationCollision Estimator at AutoNation
Ariana L RiveraAriana L Rivera
Bar Assistant Manager at Public House DowntownBar Assistant Manager at Public House Downtown