Jasmine Wilder
St. Louis Park,MN
Summary
Team Lead in the Medical department at DCM Services for 4 years. Experienced in working with diverse clientele, demonstrating empathy and maintaining composure under pressure. Strong verbal and non-verbal communication skills for building and maintaining positive relationships with consumers. Attention to detail and commitment to meeting company requirements. Proficient in using office equipment and computer programs. Ready to apply valuable knowledge and experience to new opportunities.
Overview
9
9
years of professional experience
Work History
Team Lead
DCM Services
1550 American Blvd E Ste 200
07.2019 - Current
- Team Lead-provide coaching, development, and training to Collection Account Representatives via written and verbal communications.
- Answering Inbounds and making outbound calls related to estate billing and collections.
- Providing excellent customer services.
- Knowledgeable in client specifics and state specifics.
- Consistent meeting and surpassing goals set before me while also assisting other team members with inquiries regarding their workload.
Shift Supervisor
Aldi Foods
Minnetonka, MN
05.2015 - 06.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Collaborated with internal teams to streamline operations across materials handling, production, shipping and billing.
Education
Accounting -
Hennepin Technical College
Minneapolis, MNSkills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Attention to Detail
- Mental and calculated mathematics
- Complex Problem-Solving
- Call Center Operations
- Account Management
- Excellent Communication
- Active Listening
- Organizational Skills
- Multitasking Abilities
- Interpersonal Communication
- Written Communication
- Reliability
- Data Analysis
- Invoice Verification
Personal Information
Title: Team Lead
Timeline
Team Lead
DCM Services
07.2019 - Current
Shift Supervisor
Aldi Foods
05.2015 - 06.2018
Accounting -
Hennepin Technical College