Jasmine Williams
Durham,NC
Summary
Dynamic professional with a diverse background in customer relations and service. Proven ability to enhance customer experiences through effective communication and problem-solving. Skilled in utilizing communication and company procedure to meet the needs of all stakeholders. Consistently exceeding expectations in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Flex Driver
Amazon
03.2021 - Current
- Utilize itinerary details to organize packages for efficient deliveries.
- Adhere to customer preferences for deliveries to ensure a satisfactory experiences.
- Effectively use Amazon's customer management application to communicate with customers.
- Coordinated efficient routes to avoid delays and optimize schedules.
Shipt Shopper
Shipt
08.2020 - Current
- Accurately shop for items detailed on customer order and comply with delivery expectations.
- Effectively communicate with customers regarding item substitutions and suggested replacements.
- Utilize Shipt's Shopper application to create schedules and comply with delivery deadlines.
Dietetic Assistant
UNC Health Care
03.2018 - 01.2020
- Serviced residents by delivering requested meals with implementation of dietary procedures.
- Maintained sanitation requirements of eating utensils through washing and sterilizing practices.
- Set up and prepared workstations and cooking supplies for both opening and closing shifts.
- Utilized understanding of hospital procedures sanitize floors and high traffic areas.
Customer Service Representative
Harris Teeter
12.2016 - 01.2018
- Created a unique shopping experience by greeting customers and offering assistance.
- Applied knowledge of company products and policies to help customer shop more effectively.
- Possessed the ability to aid and complete customer transactions with self check out and traditional registers.
Education
High School Diploma -
Southwest Onslow High School
Jacksonville, NC05-2011
Skills
- Customer Service
- Food safety management
- Communication
- Customer relations
Timeline
Flex Driver
Amazon
03.2021 - Current
Shipt Shopper
Shipt
08.2020 - Current
Dietetic Assistant
UNC Health Care
03.2018 - 01.2020
Customer Service Representative
Harris Teeter
12.2016 - 01.2018
High School Diploma -
Southwest Onslow High School