Jasmine Wood
Warrensville Heights
Summary
Customer service professional with over five years of experience in insurance and client relations. Expertise in managing complex transactions and resolving issues while fostering strong customer relationships. Proven ability to enhance organizational efficiency through effective communication and meticulous attention to detail in licensing coordination. Successfully coordinated license renewals and applications, ensuring compliance with regulations and contributing to business continuity.
Overview
7
7
years of professional experience
Work History
Licensing Coordinator
National General Insurance Company
Cleveland
07.2023 - 07.2025
- Ensured regulatory compliance by managing documentation and records efficiently.
- Maintained accurate records for licensing applications and renewals, supporting audit readiness.
- Tracked licensing activities to guarantee comprehensive recordkeeping.
- Compiled monthly expense reports to enhance financial oversight.
Specialist- Agency Services
Progressive
Wilson Mills
05.2019 - 01.2023
- Identified agent motives for calls and assessed needs effectively.
- Handled inquiries and transactions across multiple lines of business.
- Collaborated with coaches or supervisors to enhance skills and performance.
- Assisted Independent Agents in resolving complex technical issues.
- Pursued continuous learning to remain informed on products, services, and procedures.
Customer Service Representative
Progressive
Wilson Mills
05.2018 - 05.2019
- Greeted customers by name, fostering rapport and building lasting relationships.
- Advocated for and educated customers on Progressive's products and services.
- Collaborated with a coach or supervisor to enhance skills and improve performance.
- Managed additions and deletions of vehicles, drivers, and coverage from policies.
- Processed cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings.
- Utilized software applications to track information and respond to inquiries.
Education
High School Diploma -
Twinsburg High School
Twinsburg, Oh05.2009
Skills
- Customer service excellence
- Document management
- Microsoft Office proficiency
- License management
- Financial transactions
- Insurance verification
- Telephone etiquette
- Written communication
- Self-direction
- Team collaboration
- Call center support
- Record-keeping
- Multitasking
References
References available upon request
Timeline
Licensing Coordinator
National General Insurance Company
07.2023 - 07.2025
Specialist- Agency Services
Progressive
05.2019 - 01.2023
Customer Service Representative
Progressive
05.2018 - 05.2019
High School Diploma -
Twinsburg High School