Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Woodley

Ludowici,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Custodian

All Clean
10.2024 - 05.2025
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting..
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Moved furniture for cleaning and set up for special events.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Checked in and stocked inventory throughout facility.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Reported damages and hazardous conditions to management for further action.
  • Cleaned equipment and machinery to maintain in optimum working condition.

Merchandiser

Lowe's
04.2023 - 10.2024
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Assisted in development of online merchandise catalog, expanding product reach and availability.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Arranged consistent shelves, bins, and racks at locations by following established planograms.

Work From Home Agent

Alorica
07.2021 - 04.2023
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
  • Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
  • Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.

Work From Home Agent

Sitel
12.2019 - 07.2021
  • Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
  • Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
  • Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
  • Collaborated with team members to ensure seamless communication and coordination across various departments.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Merchandiser

PL Marketing
11.2018 - 12.2020
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.

Shift Supervisor

CVS Pharmacy
11.2017 - 08.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Shipment Manager

Gap Outlet
11.2011 - 09.2017
  • Ensured compliance with all local, state, and federal regulations pertaining to shipments and transportation.
  • Created comprehensive contingency plans for potential discrepancies or unforeseen delays in the supply chain process.
  • Analyzed data to identify trends in shipping performance, leading to continuous improvement initiatives.
  • Developed strong relationships with vendors and suppliers, maintaining open communication for smooth operations.
  • Enhanced shipment efficiency by streamlining processes and implementing innovative tracking systems.
  • Collaborated with sales and customer service teams to address shipment issues promptly and effectively.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Refreshed stock in retail shops to keep displays filled.
  • Boosted sales by creating visually appealing retail displays to showcase available products and services.

Education

High School Studies

Treadwell
920 N Highland St. Memphis, TN 38122
05-2008

Skills

  • Phone etiquette
  • Goal oriented
  • Active Listening
  • Appointment scheduling
  • Data Entry
  • Customer Service
  • Microsoft Office
  • Computer Proficiency
  • Understanding customer needs
  • Calm and professional under pressure
  • Problem resolution
  • Troubleshooting
  • Technical Skills
  • Document and records management
  • Order processing
  • Issue and complaint resolution
  • Call documentation
  • Following scripts
  • Call center operations
  • Customer data confidentiality
  • Data management
  • Account updates
  • De-escalation techniques
  • Order fulfillment
  • Account management
  • Policies and procedures adherence
  • Quality assurance controls
  • Sales and upselling

Timeline

Custodian

All Clean
10.2024 - 05.2025

Merchandiser

Lowe's
04.2023 - 10.2024

Work From Home Agent

Alorica
07.2021 - 04.2023

Work From Home Agent

Sitel
12.2019 - 07.2021

Merchandiser

PL Marketing
11.2018 - 12.2020

Shift Supervisor

CVS Pharmacy
11.2017 - 08.2018

Shipment Manager

Gap Outlet
11.2011 - 09.2017

High School Studies

Treadwell

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Jasmine Woodley