Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Wright

Charlotte,NC

Summary

Proven Call Center Representative at Shutterfly, adept in problem-solving and customer support, efficiently managed high call volumes, reducing average handling time. Excelled in complex issue resolution, enhancing client satisfaction through effective communication and mastery of software systems. Demonstrates exceptional customer service and data entry skills, ensuring quality interactions.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Shutterfly
Fort Mill, SC
07.2020 - 07.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Buena Vista High School
Saginaw, MI

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Inbound phone calls
  • Communicating with clients

Timeline

Call Center Representative

Shutterfly
07.2020 - 07.2023

Buena Vista High School
Jasmine Wright