JASMINE WRIGHT
Leland,MS
Summary
Dedicated and detail-oriented professional with expertise in healthcare customer service, patient care, and administrative support. Skilled in obtaining authorizations, scheduling procedures, and ensuring compliance with HIPAA regulations. Known for exceptional communication, relationship-building skills, and a proactive approach to problem-solving. Proficient in Microsoft Office and industry-specific software.
Overview
11
11
years of professional experience
Work History
Insurance Verification Coordinator
CVS
12.2023 - Current
- Responsible for all account review associated with dispensing of prescription medication; maintain supporting chronological notes that detail action taken to resolve outstanding insurance and/or patient credit balances
- Maintains patient demographic information and data collection systems
- Work in a fast paced and team focused environment to ensure timely and accurate refunds to insurance providers and patients
- Research and respond to insurance companies and other third party entities regarding overpayments and related questions by telephone, via internet, and in writing
Customer Service Advocate I
Centene- Iowa Total Care
05.2023 - 12.2023
- Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
- Maintains performance and quality standards based on established contact center metrics
- Provides customer service in a high pace contact environment over the phone, via live chats and emails
- Serves as the front-line resolution advocate on various member and/ or provider inquiries, requests, or concerns
Healthcare Customer Service Representative
BroadPath Healthcare
05.2022 - 05.2023
- Handle 50+ calls daily, maintaining a 99% customer satisfaction rate in a high-paced environment
- Guide customers through company systems, forms, and services, ensuring clarity and efficient service delivery
- Document case details accurately using company software to manage assigned cases effectively
- Resolve issues by actively listening and empathizing with customers' needs, providing quick and effective solutions
Hospice Caregiver
Patient Care Home Health Agency
01.2020 - 05.2022
- Delivered high-quality care to hospice patients, including managing personal hygiene, feeding, and mobility
- Comforted patients' families with attentive listening and emotional support during challenging times
- Monitored patient conditions, documenting vital signs and assisting nurses with treatments
- Followed infection control protocols to ensure patient safety and comfort
Patient Care Technician (PCT)
Various Facilities
03.2018 - 01.2020
- Assisted nursing staff with daily rounds, recorded vital signs, and supported patient care needs
- Managed patient registration processes, ensuring data accuracy and HIPAA compliance
- Positioned patients to enhance comfort and promote better alignment, contributing to recovery outcomes
Table Games Dealer
Gold Strike Casino Resort
08.2013 - 03.2018
- Provided exceptional customer service in a fast-paced casino environment
- Ensured accuracy while calculating and handling wagers, maintaining smooth gameplay
- Trained new dealers in company policies and game rules, fostering team performance
Education
Certified Pharmacy Technician -
Mississippi Delta Community College
Moorhead, MSHigh School Diploma -
Leland High School, Some College
Leland, MSCoursework in Elementary Education -
Mississippi Valley State University
Itta Bena, MSCertified Pharmacy Technician | National Healthcareer Association (ExCPT #G8P8G4E2 -
Mississippi Board of Pharmacy
Registration (#PT-224858 -
Skills
- Technical Proficiency:
- Microsoft Office, Insurance Verification, Multi-Line Telephone Systems
- Healthcare Expertise: HIPAA Compliance, Vital Signs Measurement, Patient Record Management
- Soft Skills: Verbal and Written Communication, Interpersonal Skills, Problem Resolution
Timeline
Insurance Verification Coordinator
CVS
12.2023 - Current
Customer Service Advocate I
Centene- Iowa Total Care
05.2023 - 12.2023
Healthcare Customer Service Representative
BroadPath Healthcare
05.2022 - 05.2023
Hospice Caregiver
Patient Care Home Health Agency
01.2020 - 05.2022
Patient Care Technician (PCT)
Various Facilities
03.2018 - 01.2020
Table Games Dealer
Gold Strike Casino Resort
08.2013 - 03.2018
High School Diploma -
Leland High School, Some College
Coursework in Elementary Education -
Mississippi Valley State University
Certified Pharmacy Technician | National Healthcareer Association (ExCPT #G8P8G4E2 -
Mississippi Board of Pharmacy
Registration (#PT-224858 -
Certified Pharmacy Technician -
Mississippi Delta Community College