Jasmine Zapata
Spring,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Stocking Associate
Walmart
Tomball, Texas
12.2025 - Current
- Stocked shelves efficiently to maintain product availability for customers.
- Maintained cleanliness and safety standards throughout the stocking area.
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Broke down and discarded empty packaging to maintain clean and organized stocking area.
- Stocked merchandise by UPC codes and read labels to match.
- Inspected items received for damage or other issues.
- Checked expiration dates on perishable items to ensure freshness.
- Faced products on shelves and displays to ensure compliance with company standards and improve product visibility.
Customer Service Representative
Beyond Finance
Houston, Texas
10.2025 - 10.2025
- Managed high-volume calls, ensuring customer satisfaction through professionalism and empathy.
- Resolved customer inquiries by providing accurate information on products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed deposits and payments, facilitating timely billing for customers.
Merchandiser
DISPLAY MAX MERCHANDISING SERVICES
Howell, MI
03.2025 - 08.2025
- Coordinated planogram execution and ensured compliance with corporate merchandising policies to enhance visual merchandising standards.
- Organized engaging displays that increased customer interest and contributed to sales revenue.
- Monitored store shelves to ensure product availability, restocked and rotated merchandise to maintain optimal presentation.
- Conducted regular inventory checks to ensure accurate stock levels.
- Assisted customers in locating desired items within store locations.
- Performed price checks on select items throughout store locations.
- Participated in weekly meetings to discuss promotions and product line changes.
- Maintained clean and organized work environment at all times.
Paralegal Assistant/Remote
Fast Legal Document Service
Houston, TX
02.2020 - 03.2025
- Conduct legal research on cases and gather pertinent legal information.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Pastry Chef
Oui Desserts
Houston, TX
08.2019 - 02.2020
- Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products.
- Decorate baked goods, such as cakes or pastries.
- Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.
- Adapt the quantity of ingredients to match the amount of items to be baked.
- Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.
- Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
- Order or receive supplies or equipment.
Auto Insurance Sales Agent
Amtex Auto Insurance
Houston, TX
01.2017 - 01.2018
- Develop marketing strategies to compete with other individuals or companies who sell insurance.
- Provide excellent customer service to policyholders by processing their change request and reviewing policy coverage to ensure their assets are adequately protected and anticipating future customer needs.
- Reviewed policy profile to ensure the customer was receiving the best rates while maintaining disciplined underwriting guidelines.
- Calculated premiums and established payment methods.
- Assisted clients with policy changes and policy reinstatements.
- Managed multiple computer applications, while simultaneously managing a high-volume of phone calls daily.
Warehouse Manager Assistant
Mexcor
Houston, TX
02.2015 - 08.2016
- Plan, develop, or implement warehouse safety and security programs and activities.
- Interview, select, and train warehouse and supervisory personnel.
- Assist in maintaining an organized and clean workspace in the warehouse.
- Collaborate with team members to meet project deadlines and performance goals.
- Ensure compliance with all safety standards and regulations throughout the project.
- Maintain open communication with all team members and provide regular updates on project progress.
Education
Associates - Applied Science for Baking and Pastry
Culinary Institute LeNotre
Skills
- Team Collaborating
- Customer Service
- Time Management
- Active Listener
- Reliable and Punctual
- Goal Setting
- Problem-solving
Timeline
Stocking Associate
Walmart
12.2025 - Current
Customer Service Representative
Beyond Finance
10.2025 - 10.2025
Merchandiser
DISPLAY MAX MERCHANDISING SERVICES
03.2025 - 08.2025
Paralegal Assistant/Remote
Fast Legal Document Service
02.2020 - 03.2025
Pastry Chef
Oui Desserts
08.2019 - 02.2020
Auto Insurance Sales Agent
Amtex Auto Insurance
01.2017 - 01.2018
Warehouse Manager Assistant
Mexcor
02.2015 - 08.2016
Associates - Applied Science for Baking and Pastry
Culinary Institute LeNotre