Jasmine Britney Jones
DeSoto,TX
Summary
VALUE OFFERED Punctuality communicates staffing needs and sets clear expectations for company performance by consistently arriving and working expected and extended hours based upon company needs. Competitive Drive & Strategic Thinking - highly personable, persuasive, and dually respected for business acumen, displaying a positive leadership approach, and consistently surpassing goals. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Health Advocate Specialist
Blue Cross Blue Shield Insurance
Dallas, TX
11.2021 - Current
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Answered questions on diverse topics, including authorization procedures, copay requirements and premiums.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Processed incoming Medicare Part A and Part B claims in accordance with government guidelines.
Security Officer/Control Room Operator
Marksman Security/American Airlines Headquarters
Irving, TX
12.2019 - Current
- Maintained safety by quickly responding to alarms and investigating disturbances.
- Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
- Documented all security-related situations in-depth reports for submission to American Airlines Headquarters
Health Concierge
Aetna Health Insurance
Arlington, TX
01.2020 - 11.2021
- Researched and corrected customer issues in areas such as plan benefits, coverage eligibility and claims processes.
- Checked claims for errors, corrected issues and mailed out promptly.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Reviewed and evaluated subrogation claims to determine potential recovery
Customer Service Representative/Collections
American First Finance
Dallas, TX
04.2019 - 11.2019
- Making outbound inbound collection calls in a professional manner while keeping and improving customer relations.
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
- Achieved cost-savings by developing functional solutions to problems.
Customer Service Representative
Apple One/Sterricycle Communication
Richland, TX
07.2018 - 04.2019
- Made outbound calls to obtain account information.
- Assists funeral homes and funeral related businesses of all sizes by professionally handling their telephone calls for funeral homes.
- Included empathetic gathering Death Call information from family members and nurses, coordinating removals, answering questions from the public and facilitating communication for multiple funeral homes
Detention Officer
City of Mansfield
Mansfield, TX
11.2014 - 12.2018
- Fingerprinted and photographed incoming and released inmates.
- Transported and escorted inmates to hospitals, court and other institutions.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
Security Officer
G4S Security Solutions/General Motors Plant
Arlington, TX
08.2013 - 11.2014
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
- Monitored premises and recorded activity in daily officer reports.
Correctional Officer
Texas Department Of Criminal Justice/ Dawson State
Dallas, TX
12.2012 - 08.2013
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
Education
High School Diploma -
Crossroads Academy
06.2012
Skills
- Security System Experience
- Computer Literacy,Hospitality Experience, Phone Etiquette,
- Medical billing
- MS Office
- Report writing
- Accident investigations Subrogation
- First-aid and CPR
- CMS guidelines
- Legal documents
- Medicare Compliance
- Medical coding understanding
- Medicare Knowledge
Timeline
Health Advocate Specialist
Blue Cross Blue Shield Insurance
11.2021 - Current
Health Concierge
Aetna Health Insurance
01.2020 - 11.2021
Security Officer/Control Room Operator
Marksman Security/American Airlines Headquarters
12.2019 - Current
Customer Service Representative/Collections
American First Finance
04.2019 - 11.2019
Customer Service Representative
Apple One/Sterricycle Communication
07.2018 - 04.2019
Detention Officer
City of Mansfield
11.2014 - 12.2018
Security Officer
G4S Security Solutions/General Motors Plant
08.2013 - 11.2014
Correctional Officer
Texas Department Of Criminal Justice/ Dawson State
12.2012 - 08.2013
High School Diploma -
Crossroads Academy
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