Jasmine Charee Otten
Firearms Instructor
Summary
Dedicated professional in any industry with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking a new position. Offering excellent communication and great judgment.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Firearms Instructor
Self-employed
Elk River, MN
03.2022 - Current
- Met needs of different students by adapting to different forms or methods.
- Helped clients set and achieve goals with private instruction.
- Observed students to assess abilities, interests and learning objectives for personalized use.
- Organized activities to promote learning and increase student enjoyment.
- Listened to customer needs and desires to identify and recommend optimal products.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Conducted classes and workshops for students on special topics of interest.
- Educated students on Firearm Safety by applying variety of instructional techniques within hands-on curriculum.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided clear, informative lectures on Firearm Safety and Permit to Carry information to classes of 25+ students.
Bartender
201 Tavern
Anoka, MN
05.2017 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed cash and bar revenue during special promotions or sporting events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Consulted with managers to organize special events and promotions.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Improved and applied social media marketing strategies to increase patronage.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Professional Photographer
BellaCharee Photo & Video Production
Elk River, MN
01.2011 - Current
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Photographed high-quality images for various print and digital projects.
- Performed advanced computer processing of images for assignments.
- Shot photographs in controlled lab, field and remote environments.
- Developed long and short-term business needs while driving customer feedback for process improvements.
- Defined and recommended detailed solutions to capture images.
- Archived photographs on computers and servers.
- Selected and set up appropriate props, backdrops and lighting.
- Tracked inventory for photo products and equipment.
- Increased production rates by regulating workflow to meet consumer needs.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers.
- Facilitated weekly studio appointments for over thousands of shoots over the years.
- Digitally edited photos to enhance appearance.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Completed complex photo shoots at indoor and outdoor venues.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Experimented with different lighting effects to deliver unique images.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Inspected proofs to verify quality and determine needed adjustments and retouches.
- Created social media campaigns and posts to promote company's portfolio and improve brand appeal.
- Scanned photographs into computers for editing, storage and electronic transmission.
- Used Adobe Photoshop to complete basic image editing such as retouching skin tones and improving lighting and color.
- Increased website traffic by updating and managing newly designed website to appeal to wider audience.
- Directed wedding guests to pose for photographs.
- Prepared lights and flashes to be used with cameras.
- Calculated quotes for clients.
- Processed captured photographs according to processing standards.
- Interviewed clients to determine photography preferences and requirements.
Operations Manager, Customer Experience
Minnesota Firearms Training
Anoka, MN
10.2020 - 08.2021
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Reviewed shift reports to understand current numbers and trends.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Documented customer interactions in internal database to maintain customer service history details.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Answered average hundreds of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Stocked, monitored and maintained inventory of diverse products.
- Trained employees on [Product or Service], ensuring compliance with top quality standards.
- Fielded customer complaints and comments.
- Delegated daily tasks and oversaw employees.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained cleanliness and organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Processed hundreds of background checks using NICS phone-in checks & online.
- Assisted in development of merchandising strategy for key products and creation of merchandise displays.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Met needs of different students by adapting teaching materials and methods.
- Organized activities to promote learning and increase student enjoyment.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
Receptionist
Greater Midwest Real Estate
Forest Lake, MN
03.2015 - 12.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Bartender & Server
Boondox Bar & Grille
Otsego, MN
06.2009 - 10.2013
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
Bartender & Server
Toby Keith's Bar
Saint Louis Park, MN
02.2011 - 11.2012
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender & Server
The Ground Round
Grand Rapids, MN
01.2003 - 04.2010
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
Associate of Arts -
Itasca Community College
Grand Rapids, MNAssociate of Arts - Photographic, Film, And Video Technology
Art Institute of Minneapolis
Minneapolis, MN01.2012
High School Diploma -
Hill City High School
Hill City, MN06.2003
Skills
- Individualized Lesson Plans
- Active Listening
- Strategy Implementation
- Informative Lectures
- Educational Software
- Positive Reinforcement Strategies
- Instructional Strategies
- Group Sessions
- Support Networks
- Team Collaboration
- Activity Organization
- Staff Meetings
- Daily Facility Operations
- Behavior Modeling
- Instructional Techniques
- Instructor Support
- Complex Problem-Solving
- Providing Feedback
- Educational Materials
- Classroom Management Techniques
- Federal Guidelines
- Legal Standards
- Weapons Handling
- Digital Video
- Large Format Printing
- Photo Shoots
- Digital Enhancements
- Digital Design
- Adobe Photoshop
- Proficiency in Final Cut Pro
- Lighting Expertise
- Advanced Retouching
- Email Software
- Microsoft Excel
- Client Requirements
- Client Collaboration
- Location Shooting
- Customer Feedback
- Photography Management
- Time Management
- Taking Photographs
- Image Editing and Retouching
- Location Scouting
- Sales Expertise
- Color Correction
- Image Manipulation
- Microsoft Word
- Advertising Techniques
- Excellent Workflow Management
- Critical Thinking
- Equipment Selection
- Google Drive
- Photo Imaging
- YouTube
- Instructing
- Preparing Garnishes
- Supply and Inventory Maintenance
- Anticipating Guest Needs
- Outstanding Customer Service
- Handling Difficult Customers
- Teamwork and Professionalism
- Identification and Compliance
- Monitoring Alcohol Consumption
- Cash Handling and Management
- Professional Service Standards
- Liquor, Beer and Wine Knowledge
- Changing Beer Kegs
- Responsible Alcohol Service
- Cocktail Service
- Guest Satisfaction
- Patron Experiences
- High-Volume Environments
- Guest Interaction
- Waiting Tables
- Event Cleanup
- New Cocktail Creation
- Consultative Selling Techniques
- Food Sales and Promotion
- High-Volume Dining
- Place Settings
- Register Preparation
- Creative Mixology
- Private Events and Catering
- Guest Engagement
- Customized Menus
Websites
Certification
NRA BASIC PISTOL CERITFIED
RANGE SAFETY OFFICER CERTIFIED
GLOCK TRAINING WITH MILITARY & LAW ENFORCEMENT CERTIFIED
Timeline
Firearms Instructor
Self-employed
03.2022 - Current
Operations Manager, Customer Experience
Minnesota Firearms Training
10.2020 - 08.2021
Bartender
201 Tavern
05.2017 - Current
Receptionist
Greater Midwest Real Estate
03.2015 - 12.2015
Bartender & Server
Toby Keith's Bar
02.2011 - 11.2012
Professional Photographer
BellaCharee Photo & Video Production
01.2011 - Current
Bartender & Server
Boondox Bar & Grille
06.2009 - 10.2013
Bartender & Server
The Ground Round
01.2003 - 04.2010
Associate of Arts -
Itasca Community College
Associate of Arts - Photographic, Film, And Video Technology
Art Institute of Minneapolis
High School Diploma -
Hill City High School