Microsoft Office Suite
Jasmine Davis
Hazel Crest,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Fraud Specialist
INSIGHT GLOBAL Contract IDES
Chicago, IL
07.2021 - 08.2022
- Verifying claimants' identification for security reasons.
- Filing and processing claimants' claims.
- Assisting claimants with certifications.
- Shutting down and escalating fraud claims.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted claimants directly to notify of fraudulent activity and minimize impacts.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Customer Service Representative
Eos Usa
Tinley Park, IL
12.2019 - 06.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved customers' complaints regarding billing issues via phone and email.
- Canceled or established new customer accounts
- Created service orders and sent technicians to customers' premises to investigate problems with their services.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Followed up with appropriate parties to obtain prompt payments.
- Kept all patient information secure and confidential.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Fulfillment Center Associate
Amazon
Monee, IL
08.2017 - 12.2019
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Entered package information into company's computer system.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Stowed and hand-picked customers’ orders. Prepped and prepared a bill of lading and other documents for shipments.
- Received products using frequency scanners, pulled and packed products, and unloaded shipments from trucks to record in the inventory.
- Operated carts, dollies, hand trucks, and other moving equipment to properly tag merchandise into bins.
- Built and wrapped pallets for preparation.
Cashier/ Merchandise Handler
Family Dollar
Harvey, IL
05.2017 - 08.2017
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Created price tags and merchandise signs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked personal identifications during tobacco sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Library Aide
Inman E. Page Library
Jefferson City, MO
09.2014 - 12.2016
- Handled check-in and check-out process of library books and materials at circulation desk.
- Maintained circulation desk for lending periodicals and books to patrons.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Collected and processed fines on overdue library materials.
- Helped children select appropriate reading level library books.
- Maintained secure environment by monitoring visitors at front desk.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Placed books on proper shelves when returned to circulation.
- Created fliers to inform visitors and patrons of book clubs, meetings and special programs.
- Entered new transactions and updated records of library users.
- Answered questions from patrons and helped to find desired materials.
- Assisted librarian with conducting library orientation for new assistants.
- Processed receipt of new book, audio visual and computer software inventory.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
Pricing Specialist/Merchandise Handler
Sears Outlet
Melrose Park, IL
06.2012 - 08.2012
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Transported merchandise pallets to move in warehouse.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Stocked shelves, racks and cases with new or transferred merchandise.
Administrative Assistant, Intern
Proviso Leyden Council For Community Action
Maywood, IL
05.2011 - 01.2012
- Sorted, organized and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Provided clerical support, addressing routine and special requirements.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Produced high-quality communications for internal and external use.
- Set up conference rooms, technology and materials to facilitate meetings.
- Maintained office schedule and calendar of workflow and meetings.
- Took meeting notes and compiled paperwork to support department.
Education
No Degree - Criminal Justice
Lincoln University of Missouri
Jefferson City, MO 01.2012 - 05.2017
High School Diploma -
Proviso West High School
Hillside, IL 08.2010 - 05.2011
No Degree -
Willowbrook High School
Villa Park, IL 08.2007 - 06.2010
Skills
Fraud detection
Effective communication
Active Listening
Attention to Detail
Critical Thinking
Written and verbal communication
Technical Support
Administrative support
Multi-line phone talent
Spreadsheet management
Additional Information
Skilled in managing programs (CRM, Cisco Finesse, Livevox, RingCentral, and Salesforce).
Software
Google Docs
Confluence
SAP
Adobe Programs
VMware
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Fraud Specialist
INSIGHT GLOBAL Contract IDES
07.2021 - 08.2022
Customer Service Representative
Eos Usa
12.2019 - 06.2021
Fulfillment Center Associate
Amazon
08.2017 - 12.2019
Cashier/ Merchandise Handler
Family Dollar
05.2017 - 08.2017
Library Aide
Inman E. Page Library
09.2014 - 12.2016
Pricing Specialist/Merchandise Handler
Sears Outlet
06.2012 - 08.2012
No Degree - Criminal Justice
Lincoln University of Missouri
01.2012 - 05.2017
Administrative Assistant, Intern
Proviso Leyden Council For Community Action
05.2011 - 01.2012
High School Diploma -
Proviso West High School
08.2010 - 05.2011
No Degree -
Willowbrook High School
08.2007 - 06.2010