Jasminn Primo
Brooklyn,NY
Summary
Personable and detail-oriented individual with strong foundation in financial principles and excellent communication skills. Possesses solid understanding of banking procedures and expertise in customer service and financial analysis. Committed to providing exceptional service and contributing to financial success of clients.
Overview
3
3
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
New York
04.2024 - 05.2026
- Coordinated daily operational activities to ensure branch efficiency and compliance with policies.
- Managed workflow processes, enhancing service delivery and customer satisfaction.
- Implemented training programs for new staff, promoting adherence to best practices and operational standards.
- Analyzed branch performance metrics to identify areas for improvement and optimize operations.
- Processed customer transactions efficiently while ensuring accuracy in cash handling.
Inbound Sales Representative
Altice USA/Optimum
The Bronx
01.2024 - 04.2024
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong rapport with clients, fostering long-term relationships and repeat business opportunities.
Associate Banker
JPMorgan Chase
Brooklyn
06.2023 - 11.2023
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Universal Banker
Valley National Bank
New York
12.2022 - 05.2023
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
Education
High School Diploma -
Walk In Love Christian Academy
Brooklyn, NYSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling expertise
- Attention to detail
- Data entry efficiency
- Sales and Cross-selling
- Relationship building
- Fraud prevention
- Interpersonal skills
- Active listening
- Critical thinking
- Scheduling
- Follow-up skills
- Customer service
Timeline
Branch Operations Coordinator
Wells Fargo
04.2024 - 05.2026
Inbound Sales Representative
Altice USA/Optimum
01.2024 - 04.2024
Associate Banker
JPMorgan Chase
06.2023 - 11.2023
Universal Banker
Valley National Bank
12.2022 - 05.2023
High School Diploma -
Walk In Love Christian Academy