Dynamic team leader with a proven track record of having strong work ethics, excelling in management and customer service. Skilled in conflict resolution and team motivation, I foster collaboration and drive productivity, empowering staff to achieve objectives and enhance customer satisfaction. Committed to maintaining high standards of regulatory compliance and operational excellence.
Overview
8
8
years of professional experience
Work History
Team Leader
Kelly Temp. Services/ Target Distribution
Detroit, Michigan
05.2025 - Current
Led team in daily operations and workflow management.
Delegated daily tasks to team members to optimize group productivity.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Maintained a positive work environment that promoted collaboration between team members.
Established clear expectations for employees, providing guidance when needed.
Trained new employees on safety protocols and best practices.
Communicated effectively with management and staff to resolve issues.
Monitored daily workflow to ensure adherence to established policies and procedures.
Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Offered training and support to keep team members motivated and working toward objectives.
Developed strategies for problem solving and conflict resolution among team members.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Support personality
Houston Justice
Detroit, USA
07.2023 - Current
Assisted individuals with daily living activities, enhancing their quality of life despite physical or mental health conditions, disabilities, or other challenges
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cleaning Supervisor
GDI Integrated Facility services
Detroit, Michigan
06.2025 - 05.2026
Managed daily cleaning operations and staff of up to 10 cleaners.
Supervised daily cleaning operations for commercial facilities and office spaces.
Trained and mentored cleaning staff on best practices and safety protocols.
Conducted inspections to ensure cleanliness and compliance with company standards.
Organized scheduling to maximize operational efficiency and staff availability. to optimize staff coverage and efficiency in tasks.
Maintained accurate inventory records for cleaning supplies and equipment readiness. of cleaning supplies and equipment for operational readiness.
Resolved employee issues and facilitated communication between staff and management.
Implemented training sessions on new tools and technologies in the cleaning industry.
Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
Created weekly schedules for staff members to ensure proper coverage in all areas.
Reviewed employee performance and developed improvement plans to meet objectives.
Patient Sitter
St John's Extension Health
Detroit, USA
06.2020 - 07.2022
Provided support to ensure safety and well-being of individuals in various situations.
Monitored patients, especially those with behavioral issues or fall risks, to prevent self-harm and ensure overall safety.
Monitored patient safety and well-being during care at St John's Extension Health.
Provided companionship and emotional support to patients in need of assistance.
dietary cook
St. John's
Detroit, USA
07.2018 - 07.2019
Delivered nutritious meals tailored to dietary needs, improving resident dining experiences. and meals in accordance with planned menus, diet plans, recipes, portions and temperature control procedures.
Prepared meals for patients according to dietary requirements and restrictions.
Prepared nutritious meals following dietary guidelines and resident preferences.
Assisted in menu planning to ensure variety and balance in meals.
Collaborated with nutritionists to accommodate special dietary needs.
Maintained cleanliness and organization of kitchen and food storage areas.
Trained new staff on food safety practices and cooking techniques.
Tracked food inventory and ordered necessary supplies.
Ensured compliance with health regulations during meal preparation processes.