Jasmond Guest
Kannapolis,NC
Summary
Dynamic professional with a proven track record at Spectrum, excelling in customer relations and account management. Skilled in invoice processing and conflict resolution, I have enhanced customer satisfaction through effective problem-solving and team collaboration. Committed to optimizing processes and training staff to achieve operational excellence.
Overview
2027
2027
years of professional experience
Work History
Information Security Analyst
Mood Media
Fort Mill, SC
2023 - 2025
- Analyzed security incidents and vulnerabilities, providing timely reports for risk assessment.
- Monitored network traffic and system logs to identify potential threats.
- Assisted in the development of security policies and procedures to enhance compliance.
- Conducted regular audits of security systems to ensure operational effectiveness.
Forklift Operator
Pro Logistix
Jacksonville, FL
2016 - 2023
- Operated forklifts to transport materials across warehouse efficiently.
- Conducted routine inspections on equipment to ensure safety compliance.
- Loaded and unloaded shipments, maintaining accurate inventory records.
- Assisted in training new team members on safe forklift operation procedures.
Logistics Specialist
US Navy
Wahiawa, HI
2009 - 2014
- Coordinated logistics operations to ensure timely delivery of supplies and equipment.
- Managed inventory tracking using advanced supply chain software systems.
- Developed shipping schedules to optimize resource allocation and reduce delays.
- Collaborated with cross-functional teams to streamline procurement processes.
- Analyzed logistical data to identify areas for process improvement and cost reduction.
- Led training sessions for new team members on best practices in logistics management.
Shipping and Receiving Manager
Wal Mart Distribution Center
Shelby, NC
05.2014 - 2016
- Oversaw daily shipping and receiving operations ensuring compliance with safety protocols.
- Coordinated inventory management processes to maintain optimal stock levels.
- Trained staff on efficient loading and unloading techniques to improve workflow.
- Implemented process improvements that enhanced order accuracy and reduced delays.
- Developed and maintained relationships with carriers to optimize shipping logistics.
- Analyzed shipping data to identify trends and inform operational decisions.
Billing Rep Agent
Spectrum
Charlotte, NC
05.2025 - Current
- Processed customer billing inquiries, ensuring accurate account management and prompt resolution.
- Coordinated payment arrangements, providing options that enhanced customer satisfaction.
- Maintained detailed records of billing adjustments, ensuring compliance with company policies.
- Assisted in training new staff on billing software and procedures to improve team efficiency.
Education
Bachelor of Science - Information Technology
Keiser University
Jacksonville, FL07-2022
Skills
- Customer relations skills
- Microsoft office
- Collections
- Data entry experience
- Invoice processing
- Collections background
- Account monitoring
- Staff management
- Data entry expertise
- Payment processing
- Payment collection
- Invoicing expertise
- Recruitment
- Account management
- Staff education and training
- Quality assurance controls
- Account reviews
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Decision-making
- Claim submission
- Customer engagement
- Claims processing
- Relationship building
- Patient account management
- Data entry proficiency
- Client relationship management
- Analytical thinking
- Conflict resolution
Work History
01-2022
Timeline
Billing Rep Agent
Spectrum
05.2025 - Current
Shipping and Receiving Manager
Wal Mart Distribution Center
05.2014 - 2016
Bachelor of Science - Information Technology
Keiser University
Information Security Analyst
Mood Media
2023 - 2025
Forklift Operator
Pro Logistix
2016 - 2023
Logistics Specialist
US Navy
2009 - 2014