Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmond Turner

San Diego,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Pharmacy/Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients, MDO, and Prior Auth Departments. . Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple cases with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Senior Customer Service Representative

United Health Group
05.2016 - Current
  • Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers
  • Handle escalated calls, resolving more complex customer issues in a one and done manner
  • Handle customer inquiries and complaints with professionalism to restore satisfaction.
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests
  • Researched and rapidly resolved client conflicts to maintain key accounts.

Education

No Degree - Medical Assistant

Concorde Career College
San Diego, CA
09.2012

High School Diploma -

Lincoln High School
San Diego
06.2009

Skills

  • Escalation Problem-Solving
  • Solution Planning
  • Client Engagement
  • Inbound and Outbound Calling
  • Issue and Complaint Resolution
  • Resolving Complex Issues
  • Issue Research

Timeline

Senior Customer Service Representative

United Health Group
05.2016 - Current

No Degree - Medical Assistant

Concorde Career College

High School Diploma -

Lincoln High School
Jasmond Turner