JasMonique Watkins
Sartell,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Credit Card Customer Service Representative
PSE Credit Union
05.2020 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Received inbound customer calls related to credit and accounts receivable.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
Customer Service Representative
Assurance Wireless
02.2018 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Sprint Mart
06.2015 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
PCA
Grace Home Care
09.2011 - 02.2018
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Education
High School Diploma -
McComb High
McComb, MS05-2011
Skills
- Remote office availability
- Attention to detail
- Customer account management
- Call center operations
- Complaint resolution
- Problem solving abilities
- Customer service excellence
- Reliability and punctuality
- Teamwork and collaboration
Timeline
Credit Card Customer Service Representative
PSE Credit Union
05.2020 - Current
Customer Service Representative
Assurance Wireless
02.2018 - 05.2020
Cashier
Sprint Mart
06.2015 - 02.2018
PCA
Grace Home Care
09.2011 - 02.2018
High School Diploma -
McComb High
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