Executive support and business operations professional with experience supporting leadership, coordinating cross-functional initiatives, managing contracts, travel logistics, client communications, and operational workflows. Skilled in Salesforce, DocuSign, Concur, Microsoft Office, and Google Workspace with a proven ability to manage competing priorities in fast-paced environments.
Work History
Sponsorship Sales Revenue & Contract Manager
11 Months
Nth Degree | 09.2025 - Current
Support executive leadership by managing high-volume sponsorship contract administration, client communications, and cross-functional business operations while driving timely execution and operational excellence.
Manage the full sponsorship contract lifecycle by generating, revising, and executing contracts while coordinating with clients and internal stakeholders to ensure timely completion.
Partner with Sales, Finance, Accounting, and executive leadership to support sponsorship operations for large-scale corporate events by preparing contracts, processing invoices, and serving as a primary point of contact for contract and billing-related inquiries.
Created, distributed, and tracked customer invoices through Salesforce, partnering with Accounting to resolve billing discrepancies and ensure accurate financial records.
Travel to industry trade shows to support onsite event operations, coordinate exhibitor logistics, manage contract execution, resolve client issues, collaborate with cross-functional teams, and serve as an onsite representative for executive leadership and clients to ensure successful event execution.
Create, distribute, and track customer invoices through Salesforce while partnering with Accounting to resolve billing discrepancies and maintain accurate financial records.
Managed high-volume workloads of over 150 sponsorship contracts in preparation for onsite trade show rebooking events, consistently meeting critical deadlines.
Coordinate contract revisions and amendments based on client requests while maintaining document accuracy and compliance with internal processes.
Developed and maintained Standard Operating Procedures (SOPs) to enhance process consistency and support operational efficiency.
Account Manager
4 Years 5 Months
Hapag-Lloyd | 03.2021 - 08.2025
Managed a portfolio of strategic customer accounts, serving as the primary point of contact for invoicing, reporting, documentation, operational support, and issue resolution while building strong client relationships.
Collaborated with Commercial, Operations, Finance, and cross-functional teams to investigate invoice discrepancies and identify root causes, delivering timely resolutions for complex customer accounts.
Chosen as Team Ambassador to act as a liaison between team members and senior leadership, communicating employee feedback, recommending operational improvements, and supporting initiatives that enhanced team collaboration and business processes.
Prepared customer reports, invoice statements, and account documentation, ensuring accuracy and compliance with customer requirements.
Developed and maintained account-specific Standard Operating Procedures (SOPs), documenting customer requirements, reporting specifications, contacts, and operational processes to support consistent account management.
Participated in cross-functional meetings to identify operational challenges and recommend solutions that improved business processes.
Selected as Team Ambassador, serving as a liaison between team members and senior leadership by communicating employee feedback, recommending operational improvements, and supporting initiatives that strengthened team collaboration and business processes.
Executive Assistant to the C-Suite
3 Years
Incentive Solutions | 02.2018 - 02.2021
Coordinated calendars, scheduled meetings, arranged travel, prepared meeting materials, and managed confidential communications for C-suite leadership, enhancing operational efficiency.
Prepared executive presentations, client proposals, and leadership reports supporting Sales and Marketing initiatives.
Coordinated executive meetings, national and regional events, and vendor communications, ensuring seamless project timelines and successful outcomes.
Reconciled travel and event expenses and prepared financial reports for leadership review, ensuring accurate financial tracking and accountability.
Maintained confidential contract documentation and project records supporting executive initiatives and client onboarding.
Office Manager
1 Year 3 Months
Synovus Bank | 01.2017 - 04.2018
Managed daily office operations, coordinating vendors, facilities, and administrative workflows to support business continuity.
Coordinated office events, meetings, and vendor relationships to ensure efficient day-to-day business operations.
Coordinated office events and meetings, fostering productive vendor relationships to enhance operational effectiveness.
Maintained contracts and operational records, supporting leadership with reporting and administrative projects to streamline processes.
Receptionist
1 Year 7 Months
Troi Renee Salon | 05.2015 - 12.2016
Managed front desk operations, appointment scheduling, and client communications, enhancing service delivery in a fast-paced customer service environment.
Coordinated inventory management, supply ordering, and vendor communications to ensure seamless daily business operations.
Provided exceptional customer service while streamlining front desk workflows and delivering administrative support.