Jasmyn Jones
Elmore,AL
Summary
Knowledgeable Phlebotomy Supervisor with 13 years of experience leading a team of phlebotomy technicians during blood drives to provide excellent service to clients and Physicians. Developed and implemented efficient, compliant procedures for company. Minimized concerns for anxious patients during procedures on blood drives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mobile Team Supervisor
LifeSouth Community Blood Center
07.2011 - Current
- Demonstrate excellent customer service to both internal and external customers
- Supervise assigned team donor collection functions and ensure adherence to quality standards
- Oversee the recruitment, registration, examination, donor interview and phlebotomy of volunteer donors
- Ensure blood drives operate safely and efficiently
- Successfully completed CDL training program
- CDL licensed
- Certificate of safety in operating blood mobile.
Account Representative
NCO GROUP
06.2009 - 07.201
- Demonstrate excellent customer service by telephone
- Processed client payments and updated accounts
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, and challenges
- Explained billing statements to customers
- Exercised patience with irate customers.
Education
2 Semesters in Psychology Studies -
Troy University Montgomery
Business Management-Presently Enrolled -
Troy University Montgomery
Montgomery AlHigh School Diploma -
Stanhope Elmore High School
05.2009
Skills
- Staff Training
- Specimen Labeling Procedures
- Patient Confidentiality
- Computerized Maintenance Management systems
- Phlebotomy Procedures
- Time Management
- Sanitation and Sterilization
- Collection Procedures Donor Scheduling
- Multitasking
- Filing documents\paperwork
- Verifying data\paperwork
- Eligibility Enrollment
- Medical Terminology
Certification
- Phlebotomy Technician
- CDL
References
- Monik Scott, 334-233-6807
- Ashley Parks, 334-462-0058
- Jennifer Edwards, 334-922-9636
Timeline
Mobile Team Supervisor
LifeSouth Community Blood Center
07.2011 - Current
Account Representative
NCO GROUP
06.2009 - 07.201
2 Semesters in Psychology Studies -
Troy University Montgomery
Business Management-Presently Enrolled -
Troy University Montgomery
High School Diploma -
Stanhope Elmore High School
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