Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Jasmyn Lee

Jasmyn Lee

Orlando,FL

Summary

Dedicated and results-driven customer service professional with over 9 years of experience providing top-tier support to guests in fast-paced environments. Known for exceptional communication skills, problem-solving abilities, and a strong commitment to customer satisfaction. Proficient in managing certain inquiries, resolving issues efficiently, and building lasting relationships. Always maintaining a positive, customer-focused approach in all interactions. Seeking to leverage my knowledge and work ethic to contribute to a dynamic team.

Overview

8
8
years of professional experience

Work History

Experience Guide/Front Desk

The Now Massage Boutique
09.2022 - Current
  • Company Overview: The Now Massage is a fast growing unique swedish inspired massage boutique
  • As a The NOW Massage Experience Guide, you'll be the friendly face and first point of contact for guests, ensuring a smooth and positive experience, managing the front desk, and assisting with various tasks to maintain the spa's smooth operation
  • I helped open this one with it being the first one in central florida
  • This is my first job working in service and it's so awesome to help people in this kind of way .

Hostess/Cashier

The Glass Knife
01.2020 - Current
  • Working here as a cashier and hostess on busy brunch days has taught me patience, analytical thinking and teamwork skills
  • I've learned to be thorough in my verbal communication, if conflict happened .
  • As a Cashier/Server at The Glass Knife, you'll be responsible for operating the cash register, taking orders, providing excellent customer service, and ensuring a smooth and positive dining experience for customers
  • My energy level always stayed high, knowing I was the first AND last face the guest would see
  • I would prepare seating arrangements and organize reservations to ensure guest satisfaction
  • I would also plate the desserts in the expected layout and bring them to the gist of the servers were occupied
  • This is a fast growing business so I've learned how to adapt to the change of technology and anything that's thrown my way with ease

Shift Lead

Einstein's Bro Bagel
04.2021 - 02.2023

As a Cashier Shift Lead at Einstein Bros. Bagels, you'll oversee daily operations during your shift, supervise employees, ensure excellent customer service, and manage tasks like cash handling, scheduling, and reporting issues to management

  • Enforce safety rules, and report or remove safety hazards
  • Helping guide coworkers to a safe teamwork ethic
  • Working in a fast paced environment

Customer Service Boothie/Cashier/cross-trainer

Whole Foods Market -WPN
10.2016 - 01.2020
  • Trained new hires in two new store openings (Gainesville and Fort Meyers)
  • I've been there for 3 total Whole Foods store openings including the Winter Park North location back in 2016
  • At a Whole Foods customer service booth, you'd provide friendly and efficient service, assisting customers with inquiries, locating products, and addressing concerns, while maintaining a clean and organized workspace.
  • Answer telephones to provide information and receive orders
  • Explain policies and procedures
  • Listening to guest when they are bothered without taking it personally
  • Cross-trained within all departments

Cashier

Cafe Rio Mexican Grill
08.2017 - 01.2018
  • Perform serving, cleaning, or stocking duties in establishments to facilitate customer service
  • Serve food to customers when waiters or waitresses need assistance
  • Establish standards for personnel performance and customer service

Education

Highschool Diploma -

Edgewater
06.2017

Skills

  • Genuine
  • Critical thinking
  • Respectful
  • Creativity
  • Adaptability
  • Hard work ethic
  • Food Safety
  • Food Preparation
  • Organization
  • Shift lead Management
  • Customer service
  • Conflict Management
  • Host/Hostess
  • Guest Services
  • Serving Experience
  • Cashiering
  • PoS
  • Delivery driver experience (2 year)
  • Cash handling
  • Scheduling
  • Conflict resolution
  • Adaptation to change
  • Analytical thinking
  • Strong communication skills
  • Front desk management
  • Outstanding customer service
  • Quality assurance
  • Professionalism
  • Sales closing
  • Decision-making
  • Sales techniques
  • Problem solving
  • Cultural awareness
  • Multitasking
  • Microsoft Word
  • Active listening
  • Front desk operations

References

  • Shiraz, Current manager at Massage boutique, 689-214-4612
  • Deirdre Beamon, Mentor of 8 years, 689-245-0435

Timeline

Experience Guide/Front Desk

The Now Massage Boutique
09.2022 - Current

Shift Lead

Einstein's Bro Bagel
04.2021 - 02.2023

Hostess/Cashier

The Glass Knife
01.2020 - Current

Cashier

Cafe Rio Mexican Grill
08.2017 - 01.2018

Customer Service Boothie/Cashier/cross-trainer

Whole Foods Market -WPN
10.2016 - 01.2020

Highschool Diploma -

Edgewater
Jasmyn Lee