Jasmyn Vason
Bank of America
Atlanta,GA
Work Preference
Location Preference
RemoteHybridOpen to relocation:
Yes12
Years of experience
Summary
Skilled specialist with exceptional communication, client servicing, and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Credit Assistance Specialist
2 Years- Analyzed customer accounts to identify needs and recommend appropriate financial products
- Followed up on outstanding balances and initiating collection efforts in order to mitigate risk
- Delivered excellent customer service to maintain positive client relationships during billing inquiries and disputes
- Collaborated cross functionally to maintain billing/payment accuracy and streamline client requests
Health Insurance Advisor
1 Year 6 Months- Administered health insurance benefits responded to complex member increase regarding group employer plans
- Utilized multiple technical applications to optimize member experience via phone and email communication
- Provided detailed explanation of healthcare benefits and plan coverage, ensuring member understanding and satisfaction
- Processed clerical & administrative requests efficiently while consistently meeting project deadlines and exceeding client expectations
Sale & Service Representative
4 Years 1 Month- Delivered tailored approaches to meet Client needs, increasing new client acquisition and revenue.
- Conducted health questionnaire, interviews for underwriting team to assess risk and eligibility for life insurance policies
- Processed clerical task, including loan, premium payment and policy modification to support client servicing
- Processed claims intake requests for insureds, ensuring claims processing accuracy
Education
Bachelor of Science - Human Development
Skills
Computer proficiency
Cross-functional collaboration
Problem solving
Effective communication
Time management
Multitasking and organization
Adaptability and flexibility
Timeline
Credit Assistance Specialist
Bank of America
10.2024 - Current
Health Insurance Advisor
United Healthcare
02.2023 - 08.2024
Sale & Service Representative
New York Life Insurance Co
01.2019 - 02.2023
University of Alabama
Bachelor of Science from Human Development