Jasmyne Hernandez
Lakeland
Summary
I am a Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and record keeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
I am also a Compassionate Registered Behavior Technician recognized for high productivity and efficient task completion. Skilled in behavior modification techniques, data collection, and implementing treatment plans under the supervision of Board Certified Behavior Analysts. Excel in communication, empathy, and adaptability which enable effective interaction with clients and team members to achieve therapeutic goals.
I am truly an enthusiastic individual trying to pursue a new opportunity to add value to an exciting team. Offering vast experience of customer service , hospitality and leadership . I am also very hard working and easy to adapt to new environments, rules and regulations.
One thing that I can bring to the workplace is my dedication of striving to be an amazing coworker, being someone who is reliant and also having compassion for those we provide services to!
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Registered Behavior Technician
Acorn health
Lakeland
04.2025 - Current
- Implemented behavior intervention plans for individual clients to promote skill development.
- Monitored client progress and documented behavioral data for analysis and reporting.
- Collaborated with interdisciplinary teams to ensure cohesive care strategies for clients.
- Assisted in training new staff on behavior management techniques and protocols.
- Engaged clients through structured activities to enhance communication and social skills.
- Conducted regular assessments to evaluate the effectiveness of treatment strategies.
- Maintained a safe and supportive environment for clients during therapy sessions.
- Provided feedback to supervisors regarding client behaviors and intervention effectiveness.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
Childcare Provider
Carilly
Lakeland
04.2021 - Current
- Supervised daily activities to ensure a safe and engaging environment for children.
- Planned and implemented age-appropriate educational activities and playtime experiences.
- Communicated effectively with parents regarding children's progress and daily experiences.
Front Desk Associate
Esporta fitness
Lakeland
05.2022 - 01.2024
- Greeted members and guests, ensuring a welcoming atmosphere at the fitness center.
- Managed member inquiries through phone and in-person communications efficiently.
- Scheduled appointments for personal training and group classes, optimizing member access.
- Maintained cleanliness and organization of front desk area and lobby environment.
- Processed membership registrations, renewals, and payment transactions accurately.
- Assisted in resolving member concerns promptly to enhance customer satisfaction.
- Monitored facility access, ensuring safety protocols for members and guests were followed.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted guests upon arrival and provided excellent customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Membership Sales Representative
Sam’s club
Lakeland
04.2021 - 09.2023
- Engaged customers to promote membership benefits and increase enrollments.
- Assisted members with inquiries regarding products and services available.
- Demonstrated effective communication skills to address member concerns promptly.
- Collaborated with team members to maintain a positive shopping environment.
- Educated potential members on exclusive offers and promotional events.
- Processed membership applications quickly and accurately for new sign-ups.
- Maintained knowledge of store policies to guide member interactions effectively.
Education
Bachelor of Arts - Psychology
Southeastern University
Lakeland, FL 09.2019 - 05.2026
Skills
- Behavior intervention
- Client assessment
- Team collaboration
- Communication skills
- Data documentation
- Conflict resolution
- Child supervision
- Customer engagement
- Session preparation
- Social skills development
- Relationship building
- Self-management strategies
- Customer service
- Training assistance
- Data collection
- Call center operations
- High-energy attitude
- Multitasking and organization
- Credit card payment processing
- Store maintenance
- Payment processing
- Positive and professional
- Adaptability and flexibility
- Hospitality and accommodation
- Adaptive team player
- Strong teamwork
- Empathy and patience
Accomplishments
- During my time in my current field of being a Registered Behavioral Technician, I was asked to be the lead safety care trainer for three clinics. My responsibility is to inform , teach and provide less intrusive strategies to the ones we provide services to while giving respect and promoting dignity. These trainings allow other technicians to become more aware of their own behaviors, triggers and signals and how they can be their best self when it comes to providing behavioral analysis to children on the spectrum.
Affiliations
- A faithful Christian of 6 years
- A childcare provider for churches and in homes
- A behavioral technician for kids with autism
- Athlete for 9 years
- Wellness and exercise experience
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Registered Behavior Technician
Acorn health
04.2025 - Current
Front Desk Associate
Esporta fitness
05.2022 - 01.2024
Childcare Provider
Carilly
04.2021 - Current
Membership Sales Representative
Sam’s club
04.2021 - 09.2023
Bachelor of Arts - Psychology
Southeastern University
09.2019 - 05.2026