Jasmyne Jordan

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Take inbound calls for presidentially declared natural disasters over the U.S.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Take inbound calls on Sprint account-help customers with technical support on their devices, troubleshoot, etc. calls on Comcast account-assist customers with their account, bill.

• Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
• Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Take inbound calls for presidentially declared natural disasters over the U.S.