Jed Tolbert
El Paso,TX
Overview
12
12
years of professional experience
Work History
Computer Technician II
GDIT (General Dynamics Information Technology)
El Paso, TX
06.2022 - Current
- Managed approximately 40-50 tickets daily as well as 15-20 calls daily from customers.
- Documented procedures and solutions in knowledge management system to improve team resources.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Platoon Sergeant
US Army
Fort Bliss, TX
03.2014 - 04.2022
- Led training operations to enhance soldier readiness and proficiency in tactical maneuvers.
- Oversaw daily activities, ensuring mission objectives were met with precision and efficiency.
- Mentored junior soldiers, fostering professional development and team cohesion within the platoon.
- Coordinated logistics for equipment and supplies, streamlining resource allocation for missions.
- Oversaw medical readiness for over 100 personnel at the company level to ensure maximum deployability as a unit.
Education
Bachelor of Science - Accounting
The University of Texas At El Paso
El Paso, TX05-2027
Skills
- Microsoft Excel
- Microsoft Office
- Typing
- Customer Service
- Team leadership
- Organization
- Communication
Timeline
Computer Technician II
GDIT (General Dynamics Information Technology)
06.2022 - Current
Platoon Sergeant
US Army
03.2014 - 04.2022
Bachelor of Science - Accounting
The University of Texas At El Paso