Marcos Rivera
Crandall,TX
Summary
Dedicated Desktop Support Technician with extensive experience in swiftly identifying and resolving system malfunctions to minimize downtime. Expertise in delivering on-site and remote support, ensuring seamless technical assistance tailored to user needs. Proficient in the installation, configuration, and maintenance of IT systems, complemented by a strong commitment to exceptional problem-solving and a customer-centric approach. Recognized for creating positive user experiences through efficient and effective technical support solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Computer Technician II
Mesquite ISD
03.2025 - 08.2025
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed and provisioned end users/devices via Microsoft SCCM, Active Directory, and JAMF MDM.
Desktop Technician
Crandall ISD
01.2024 - Current
- Managed & Created end-user accounts and permissions in AD/Azure, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Collaborated with team members to efficiently implement security protocols, restore networks, and user accounts after a breach.
- Diagnosed and troubleshot hardware, software and network issues.
- Administered Microsoft 0365 & Exchange Online user licenses, mailboxes, groups, and access requests.
- Utilized Ticketing system to properly track and manage all requests, escalating requests to System Engineers when needed.
IT Technician II
Cantex Continuing Care Network
09.2023 - 01.2024
- Responsible for managing, maintaining, and creating accounts in Azure/AD for clients, as well as imaging and configuring systems for users.
- Provided professional technical support for our clients as efficiently as possible while educating customers in order to effectively reduce ticket generation.
- Assisted with network issues and maintaining the hardware/software of over 40 facility server rooms and systems, assisted with server installation, provisioning and patching.
- Responsible for provisioning hardware orders for all hardware and software assets utilized by the company in order to ensure inventory is always consistent and ready to deploy.
- Utilized IT service desk system to track all work.
Material Management Specialist
U.S Air Force Reserves
03.2020 - Current
- Responsible for managing 12 warehouse stockrooms, ensuring 100% accountability of $24M in inventory.
- Managed to improve fill rates from 75% to 95% within 6 months in 2022.
- Executed policies, procedures, and safety standards to ensure the proper cleanliness of equipment and safety of personnel at all times.
- Oversaw procurement processes, including vendor selection, price negotiation, and contract management.
- Developed and implemented efficient logistics strategies to streamline distribution and minimize waste or loss of assets.
Vehicle Inspector
BacklotCars
08.2021 - 09.2023
- Utilize diagnostic equipment and tools to accurately assess the condition of vehicle components and systems
- Inspected 2000+ cars in 2022 while maintaining an impressively low arbitration rate for vehicles sold of 2%.
- Offered strong customer service skills, keeping customers satisfied and increasing sales rate by an average of 10-15%
- Conduct thorough inspections of vehicles to identify and document any mechanical issues or damages
Education
Associate of Arts - Computer Science
Trinity Valley Community College
Terrell, TXBachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05-2026
Skills
- Azure/AD, O365, SCCM & JAMF Management
- Advanced troubleshooting
- Computer hardware repair
- Ticket Management
- Network hardware installation
- End-user account management
- Remote support
Languages
English, Spanish
Certification
CompTia ITF+
Timeline
Computer Technician II
Mesquite ISD
03.2025 - 08.2025
Desktop Technician
Crandall ISD
01.2024 - Current
IT Technician II
Cantex Continuing Care Network
09.2023 - 01.2024
Vehicle Inspector
BacklotCars
08.2021 - 09.2023
Material Management Specialist
U.S Air Force Reserves
03.2020 - Current
Associate of Arts - Computer Science
Trinity Valley Community College
Bachelor of Science - Information Technology
Western Governors University
Similar Profiles
Aaron WardAaron Ward
Culinary Arts Instructor at West Mesquite High School, Mesquite ISDCulinary Arts Instructor at West Mesquite High School, Mesquite ISD
Angela Kay WilsonAngela Kay Wilson
Administrative Assistant at Mesquite ISD/Mesquite Employee Health CenterAdministrative Assistant at Mesquite ISD/Mesquite Employee Health Center
VALERIE WILLIAMSVALERIE WILLIAMS
Substitute Teacher, K-12 at Mesquite ISD / Malakoff ISDSubstitute Teacher, K-12 at Mesquite ISD / Malakoff ISD
Kimberly BradshawKimberly Bradshaw
Registered Nurse Obstetrics at Dallas Regional Medical CenterRegistered Nurse Obstetrics at Dallas Regional Medical Center
Bria RobinsonBria Robinson
Provider Data Specialist at United HealthcareProvider Data Specialist at United Healthcare