Jasmyne Pearson
Harper Woods
Summary
Dynamic team leader with a proven track record at Stellantis, excelling in performance management and conflict resolution. Enhanced team productivity through effective delegation and mentoring, resulting in increased customer satisfaction. Skilled in process improvement and fostering an inclusive culture, driving operational efficiency and collaboration across departments.
Overview
15
15
years of professional experience
Work History
Team Leader
Stellantis
10.2012 - 03.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Security Officer
G4S
01.2011 - 10.2012
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Technology Supervisor
Census 2010
01.2010 - 08.2010
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
- Managed a team of IT professionals, fostering a collaborative environment that prioritized continuous learning and development.
- Ensured compliance with industry regulations by maintaining up-to-date documentation and conducting regular audits of systems and processes.
- Enhanced system efficiency by implementing new technology solutions and streamlining processes.
- Streamlined helpdesk operations by implementing ticketing systems and standardizing procedures for issue resolution.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Education
IT Network Security
University of Phoenix
Tempe, AZCriminal Justice
Eastern Michigan University
Ypsilanti, MIHigh School Diploma -
Jared W. Finney High School
Detroit, MI06.2008
Skills
- Performance management
- Team building
- Conflict resolution
- Customer service
- Process improvement
- Employee training
- Diversity and inclusion
- Collaboration skills
- Communication skills
- Mentoring skills
- Time management
- Operational efficiency
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
- Work Planning and Prioritization
- Documentation and reporting
- Performance improvement
- Complex Problem-solving
- Analytical thinking
- Goal setting
- Overseeing daily activities
- Daily workflow improvement
- Leading team meetings
- Safety
Timeline
Team Leader
Stellantis
10.2012 - 03.2025
Security Officer
G4S
01.2011 - 10.2012
Technology Supervisor
Census 2010
01.2010 - 08.2010
IT Network Security
University of Phoenix
Criminal Justice
Eastern Michigan University
High School Diploma -
Jared W. Finney High School
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