Jasmyne Pegram
Houston,TX
Summary
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Overview
9
9
years of professional experience
Work History
Executive Assistant to the Operations Manager
Green Valley Construction of Texas, LLC
Houston, TX
03.2025 - 10.2026
- Executive partnership: Managed executive calendars and coordinated leadership meetings, agendas, documentation, and follow-up actions, keeping senior leaders ahead of staffing needs, project issues, and competing operational priorities.
- Multi-project coordination: Coordinated operations across 15+ residential construction projects, aligning field schedules, subcontractors, inspections, and project documentation so work continued without gaps between office and field.
- Process improvement: Built and implemented standardized procedures across multiple departments, cutting recurring friction, strengthening communication, and improving coordination between office and field teams.
- Team leadership: Supervised 6 project managers and 2 field coordinators daily, scaling to 12+ project managers at peak staffing; set direction and monitored progress.
- Payroll and incentives: Streamlined payroll coordination and redesigned employee bonus structure; administered pay adjustments and compiled employee changes, benefits information, and payroll inputs for accurate submission to third-party payroll processor.
- HR & employee relations: Managed HR complaints, disciplinary actions, and terminations; coordinated leave administration and maintained confidential personnel records.
- People operations & onboarding: Coordinated onboarding processes and new-hire paperwork, including I-9s, benefits enrollment, and employee handbook policies; facilitated vendor communications, lender draws, subcontractor payments, and lien documentation.
- Supported operational activities by overseeing processes and coordinating between departments.
Office Manager / Human Resources Manager
Finish Line Tax Solutions, LLC
Houston, TX
10.2020 - 03.2025
- Performance management: Designed and implemented departmental KPIs and production-monitoring processes that set measurable expectations and strengthened accountability cutting the timeline for state and federal tax cases from a month or more to close to presenting real, obtainable resolutions within 2 weeks of starting a case.
- Administered employee compensation adjustments and coordinated leave administration while maintaining confidential personnel records to ensure compliance and privacy.
- Managed recruitment and onboarding processes, including scheduling, paperwork, I-9 completion, and benefits enrollment, providing new hires with a structured start and ensuring departmental staffing needs were met.
- Employee relations: Handled HR complaints, disciplinary conversations and write-ups, and terminations, serving as a primary point of contact for employee relations and confidential personnel matters.
- Training & development: Created and delivered employee training courses on departmental processes and performance expectations, training 50+ employees and bringing teams to a consistent standard of execution and communication.
- Policy & workflow standardization: Developed and standardized procedures across multiple departments including employee handbook and written workplace policies streamlining case workflows and improving consistency of service delivery and follow-through.
- Office administration: Directed daily office operations, including vendor coordination and resolution of escalated client concerns.
- Business continuity: Led the transition of office operations to a fully remote work environment, adapting administrative processes, communications, and team coordination to sustain day-to-day operations.
- Directed daily office operations, coordinating with vendors and resolving escalated client concerns to maintain smooth operational flow.
Senior Ambassador
Clear
10.2019 - 06.2020
- Managed daily operations, trained team members, and addressed escalated customer concerns in high-volume, security-sensitive airport environment.
- Greeted CLEAR members and delivered friendly lane guidance.
- Verified member identities using biometrics and secure screening procedures.
- Assisted travelers with enrollment steps and account questions.
Store Lead
T-Mobile
10.2017 - 10.2019
- Coached frontline employees to enhance service delivery, supported sales and service operations to meet customer needs, and resolved complex customer concerns to ensure satisfaction.
- Led T-Mobile store opening and closing procedures
- Coached team members on customer service and sales behaviors
- Supported wireless product recommendations and plan explanations
Education
High School Diploma -
Skills
- Construction project management
- Executive scheduling
- HR management
- Onboarding processes
- Payroll processing
- HR software management
- Office administration
- Project coordination
- Microsoft 365 proficiency
- Excel
- CRM systems management
- Calendar coordination
- Attention to detail
- Problem solving
- Team leadership
- Written communication
Personal Information
Title: Operations Management | Human Resources | Executive Support
LEADERSHIP & OPERATIONAL EXPERTISE
Title: Operations Management | Human Resources | Executive Support
Timeline
Executive Assistant to the Operations Manager
Green Valley Construction of Texas, LLC
03.2025 - 10.2026
Office Manager / Human Resources Manager
Finish Line Tax Solutions, LLC
10.2020 - 03.2025
Senior Ambassador
Clear
10.2019 - 06.2020
Store Lead
T-Mobile
10.2017 - 10.2019