VALERIE JOYCE

Huntington Station,NY

Summary

Strategic Operations and Construction Project Manager with over 10 years of experience in large-scale solar, HVAC, geothermal, and energy efficiency projects across New York. Managed 2,500+ projects from contract execution to final inspection, ensuring regulatory compliance and effective contractor management. Collaborated with cross-functional teams to enhance CRM systems and operational workflows, while building strong relationships with stakeholders to deliver projects on time and within budget.

Overview

years of professional experience

Work History

Operations Manager / Project Executive

Hytech Solar / Hytech Home / Hytech Energy

01.2015 - Current

Managed 2,500+ residential and light commercial solar and energy construction projects from contract execution through final inspection.
Oversaw 50-100 active projects simultaneously across multiple New York municipalities, ensuring compliance and timely delivery.
Manage project scheduling, budgeting, and margin oversight while ensuring compliance with building codes.
Coordinate directly with building departments, inspectors, engineers, and plan examiners for permit submissions, revisions, approvals, and inspections.
Manage PSEG Long Island, Con Edison, and NYSERDA incentive applications and compliance documentation.
Communicate regularly with customers and contractors regarding project updates, scheduling, permitting progress, and installation timelines.
Prepared and sent project estimates, proposals, and invoices, addressing billing inquiries to maintain client satisfaction.
Managed Customer Service and Technical Support departments, providing operational support to enhance Sales Team efficiency.
Collaborate with engineering teams on system design review and project feasibility.
Work with IT and software development teams to improve internal CRM systems and project tracking workflows.
Oversee procurement of project materials and equipment and coordinate vendor deliveries.
Maintain 20+ active Home Improvement Contractor (HIC) licenses across New York State municipalities.
Managed and monitored sales pipelines for 10+ external channel partners, providing operational guidance, scheduling coordination, and installation support to help drive project conversion and revenue growth.
Oversaw Hytech’s internal sales pipeline, tracking deal progression from contract execution through installation readiness to ensure timely project flow and resource allocation.
Served as primary operations and sales support liaison to 100+ sales representatives, resolving equipment, scheduling, permitting, and project execution challenges to maintain sales momentum and customer satisfaction.
Held company-wide authority for contract governance and financial validation, reviewing and countersigning all customer agreements to ensure alignment with financing structures, project scope, and operational capacity prior to project mobilization.

Office Manager

Interstate Ventilation

12.2013 - 09.2015

Coordinated administrative operations for workforce of 30+ field technicians and employees to ensure efficient support.
Managed daily office operations for a commercial HVAC and ventilation contractor.
Scheduled installation crews and service technicians and dispatched trucks to job sites.
Managed service requests, installation scheduling, and repair appointments.
Facilitated communication between field technicians, management, and customers to enhance service delivery.
Procured ventilation equipment, materials, and jobsite supplies, coordinating vendor deliveries to meet project timelines.
Processed company payroll and maintained accurate employee time records.
Maintained job documentation, customer records, and service reports.
Assisted with invoicing, accounts receivable tracking, and administrative bookkeeping support.

Education

High School Diploma -

North Babylon High School

North Babylon, NY

06-2009

Skills

Construction Project Management
Project management
Municipal Permitting & Inspections
Energy construction operations
Utility & Incentive Program Coordination
Contractor & Subcontractor Coordination
Project scheduling
Budget Oversight & Cost Control
Procurement & Vendor Coordination
Operational Workflow Development
CRM System Optimization
Team Leadership & Staff Development
Business and operations management

Operations management
Schedule optimization
Time management
High-pressure environments
Customer & Stakeholder Communication
Customer relationship management
Market Analysis
Team collaboration
Problem solving
Effective communication
Customer service
Contract management

Certifications And Licensing

BPI Certified
OSHA Certified
NYC SST Certified
PMP Certification (In Progress)
20+ NYS Home Improvement Contractor Licenses

Timeline