Jasna Ferkic
Baldwinsville,NY
Summary
Dynamic professional with extensive experience in case management and quality improvement within healthcare plans. Proven leader in fostering a collaborative environment that enhances productivity and employee development. Skilled in training new staff and delegating tasks to optimize workflow and ensure high standards of care. Committed to driving positive outcomes through strategic planning and innovative problem-solving.
Overview
20
20
years of professional experience
Work History
Patient Care Advocate Quality Assurance
Centene Corporation
04.2016 - Current
- Support the development and maintenance of quality improvement related projects and reporting.
- Working with members and providers to close care gaps by telephonic outreach.
- Working on HEDIS measures, assisting the team in meeting annual quality benchmarks.
- Provide clear, culturally competent education to members and providers on benefits, services and care processes.
- Collaborate on special assignments and departmental initiatives that enhance member experience and operational efficiency.
- Conducted comprehensive training sessions to equip new hires with essential knowledge and company policies.
- Coordinated and supplied necessary resources to empower team effectiveness.
- Remote
Director of Adult Day Health Care Services
Sitrin Health Care Center
12.2011 - 04.2016
- Directed day-to-day activities of the center to enhance service delivery.
- Developed and oversaw programs tailored to meet the needs of older adults and their caregivers.
- Facilitated onboarding and skill development programs to enhance team capabilities.
- Administered financial operations, including budget oversight, billing, and reimbursement management to ensure fiscal responsibility.
- Monitored adherence to compliance standards and regulatory requirements.
- Facilitated comprehensive care coordination for program members to enhance support from caregivers, families, social services, and medical professionals.
Case Manager
Oneida County Office for the Aging and Continuing Care
10.2006 - 12.2011
- Support the development and maintenance of quality improvement related projects and reporting.
- Working with members and providers to close care gaps by telephonic outreach.
- Working on HEDIS measures, assisting the team in meeting annual quality benchmarks.
- Provide clear, culturally competent education to members and providers on benefits, services and care processes.
- Collaborate on special assignments and departmental initiatives that enhance member experience and operational efficiency.
- Conducted comprehensive training sessions to equip new hires with essential knowledge and company policies.
- Coordinated and supplied necessary resources to empower team effectiveness.
- Remote
Education
Bachelor Of Science - Criminal Justice, Sociology
Canisius University
Buffalo, New York05-2004
Skills
- Quality Assurance
- HEDIS and STARS measures
- Healthcare
- Advocacy
- Cultural awareness
- Expertise in Medicare managed care
- Managing quality improvement projects
- Problem solving
- Time management
- Critical thinking
- Decision making
Languages
Bosnian and Serbo-Croatian - Expert
Timeline
Patient Care Advocate Quality Assurance
Centene Corporation
04.2016 - Current
Director of Adult Day Health Care Services
Sitrin Health Care Center
12.2011 - 04.2016
Case Manager
Oneida County Office for the Aging and Continuing Care
10.2006 - 12.2011
Bachelor Of Science - Criminal Justice, Sociology
Canisius University