Jasna Mladenovic
Product Owner/Product Manager
Belgrade
Summary
Product owner with 7+ years of experience working with mobile apps, self-service portals, payment integrations and CRM systems. Skilled in building product strategy from scratch, coordinating projects within development teams and maintaining high quality of the product throughout whole life cycle.
Overview
9
9
years of professional experience
1
1
Language
Work History
Product Owner
Raiffeisen Bank
12.2024 - Current
- Product owner for car loans, mortgage and in-store loans processes
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations
- Supported the development team by clarifying requirements and resolving issues quickly
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
Product Owner
Hooloovoo
12.2022 - 11.2024
- Product owner for payment integrations and support tools for backend teams
- Responsible for maintaining backlog and creating team roadmap based on company strategy
- Working closely with Payment support teams and stakeholders in order to improve experience for external and internal users
- Coordination of cross-team projects with other Product owners and UX designers so that end result is consistent with company strategy and stakeholder vision
Product Manager
Happiest Baby
05.2019 - 12.2022
- Product owner/Product manager for mobile applications connected with IoT devices
- Responsible for creating product roadmap based on market research, user feedback and company strategy
- Acting as single point of contact between stakeholders and development team
- Developing features from idea to release: defining goal, writing high level requirements, analysis with development teams (embedded, backend, mobile, QA, UX/UI design), User stories preparation, refinement, planning, implementation tracking, End user testing, defining analytic tracking, adoption rate and feedback tracking
- Working closely with marketing and Customer support team during and after release
- Presenting ideas, release results, and research results to stakeholders
- Researching new tools that can speed up implementation or automate processes in company
Product Owner
Telenor
06.2018 - 05.2019
- Product owner for digital self-care channels My Telenor mobile application, My Telenor self-service portal and USSDE responsible for delivery of new functionalities and features according to product strategy
- Responsible for creating User stories with acceptance criteria, implementation tracking, performing tests on external and internal systems and stability period tracking after- launch of projects
- Close collaboration with development team and system architects in order to follow trends and best practices in tech industry
- Creation of improvement tasks for systems and applications based on tests, stakeholder and user inputs
Product and System Development Expert
Telenor
08.2016 - 06.2018
- Responsible for business analysis with Project manager and relevant stakeholders in order to create best experience for customer and frontline employees
- Responsible for creating business process documentation with functional requirements, translation of functional requirements to system requirements for Sales and CRM system, performing tests on external and internal systems, and stability period tracking after launch of projects
- Business lead in agile and waterfall project methodology for technology teams
- Creation of improvement tasks for systems and applications based on tests, stakeholder and user inputs
- Creation of knowledge transfer base for the team
Education
Bachelor of Computer Information Systems -
Belgrade Business School
Belgrade, Serbia 04.2001 -
Skills
Agile methodology
Jira/Confluence
Roadmap development
Product lifecycle management
Team collaboration
Google Analytics understanding
Active listening
Timeline
Product Owner
Raiffeisen Bank
12.2024 - Current
Product Owner
Hooloovoo
12.2022 - 11.2024
Product Manager
Happiest Baby
05.2019 - 12.2022
Product Owner
Telenor
06.2018 - 05.2019
Product and System Development Expert
Telenor
08.2016 - 06.2018
Bachelor of Computer Information Systems -
Belgrade Business School
04.2001 -
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