Jasolontae Davis
Leland,Ms
Summary
Detail-oriented remote professional with experience supporting customers and internal teams through email, CRM systems, and written communication. Strong in documentation, data entry, workflow prioritization, and resolving issues accurately without phone dependency. Known for reliability, confidentiality, and meeting productivity metrics in fast-paced remote environments.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
New American Funding
Remote
06.2025 - 01.2026
- Supported customers and internal teams through email-based and system communication
- Collected, verified, and entered customer financial data with high accuracy
- Documented customer files and updated CRM records to support loan processing
- Communicated next steps and expectations clearly to reduce follow-ups
- Maintained confidentiality while handling sensitive financial information
- Met productivity and quality standards in a remote environment
Remote Sales Support Representative
Teleperformance
Remote
07.2020 - 04.2022
- Managed customer inquiries, quotes, and account updates using internal systems
- Maintained accurate records and notes within CRM platforms
- Prioritized daily tasks to meet deadlines and performance goals
- Resolved customer issues using written communication and product knowledge
- Worked independently while collaborating with remote teams
Customer Service Representative
Everise
Remote
01.2018 - 02.2020
- Processed account updates including billing, address changes, and documentation requests
- Researched customer accounts to resolve issues efficiently
- Issued written correspondence and system updates accurately
- Managed high volumes of cases while maintaining attention to detail
Education
Associate of Arts -
Mississippi Delta Community College
Moorhead, MS05-2019
High School Diploma -
Greenville High School
Greenville, MS05-2017
Skills
- Email & Chat Support
- CRM & Data Entry
- Written Communication
- Case Documentation
- Workflow Prioritization
- Customer Account Research
- Microsoft Office / Computer Proficiency
- Problem Resolution
- Confidential Information Handling
- Remote Work Discipline
Timeline
Customer Support Specialist
New American Funding
06.2025 - 01.2026
Remote Sales Support Representative
Teleperformance
07.2020 - 04.2022
Customer Service Representative
Everise
01.2018 - 02.2020
Associate of Arts -
Mississippi Delta Community College
High School Diploma -
Greenville High School