Jason A. Norman
Manassas,Virginia
Summary
A position that allows for upward mobility, stability and allows me to utilize my assets. Hardworking Communications Technician ready for a new position where in-depth knowledge of various communication technology platforms can be properly utilized. A extensive background performing installations and upgrades for businesses. Cheerful and efficient with an exceptional eye and ear for detail.
Overview
24
24
years of professional experience
Work History
Senior Supervisor Air Space Lead-ZDC Airspace
L3Harris
Leesburg, VA
01.2015 - 04.2026
- Managing 6 ZDC Field Technicians in support of 24/7 Mission Critical Telecom network Infrastructure for the FAA, FTI, ADS-B WMSS, DCENS, HTEN Programs
- Managing ZDC Airspace's Operational and Implementation Schedule
- Coordinated and scheduled work projects with FAA and FTI program management to align efforts and resources
- Attend, and at times lead meetings with FAA on local ZDC work projects
- Attend, and at times lead meetings with FTI Implementation program team
- Streamlined ZDC work projects, proactively identifying and mitigating potential planning issues
- Ensuring parts, equipment and material for ZDC Field Technicians are shipped correctly
- Coordinating immediate dispatches with ZDC Field Technicians and the NOCC
- Coordinating future dispatches with Field Dispatch Center, Maintenance Request Team and NOCC
- Performing Site surveys for future work projects
- Coordinated Telco access with providers (Verizon, Lumen, Frontier, GTT, etc.) FAA to facilitate installations at FAA facilities
- Ensuring Telco providers installations are in accordance with program needs and framework
- Reviewing ZDC Field Technicians' performance yearly and establishing Merit increases.
- Ensuring ZDC Field Technicians maintain compliance with L3Harris and FAA policies and procedures
- Ensuring ZDC Field Technicians complete and submit Time cards and expense reports accurately, on-time, and with correct charge codes associated with different program support
- Ensuring ZDC Field Technicians' installations are professionally completed and in compliance with program standards
- Hiring of new ZDC Field Technicians
- Served as Air Space Lead for adjacent airspace during critical operations
- Performance of all Lead Field Technician's roles and responsibilities
Lead Field Technician-ZDC Air Route Traffic Command Center
Harris
Leesburg, VA
12.2010 - 01.2015
- Supporting 24/7 Mission Critical telecom network infrastructure for the FAA, known as FTI Program
- Supporting 24/7 FAA/Harris network infrastructure in various locations such as Datacenters, Air Traffic Control Towers, Radar Towers and various Air Traffic sites.
- Supporting 24/7 FAA Weather Service equipment and infrastructure, known as WMSS Program.
- Supporting 24/7 Transportation Security Administration IT assistance, known as ITIP Program
- Coordinated with Harris NOC to swiftly resolve issues with FAA communication circuits, ensuring high availability in mission-critical environments.
- Installing, programming, and troubleshooting routers, switches, optimuxes, channel banks, modems, digital switches, DNX11U, DNX1U, UPSs and various CPU equipment.
- Building, testing and troubleshooting digital, analog, and IP circuits.
- Building, testing and troubleshooting various cabling, including, T1, Ethernet, DDS, RS232, RS530, V.35, 25 pair Amphenol, and SC, ST, and LC fiber connectors.
- Use of Halcyon, JDSU 5000 and 8000, Ameritech, Oscilloscope Parascope and Parascope Lite to test and troubleshoot circuits.
- Use of various computer programs such as Hyper-terminal, Intraguide, ProComm Plus, CXR, and Icicle to troubleshoot and program equipment.
- Maintained project schedules and facilitated communications among FAA, Harris, and telecom providers to ensure project continuity.
- Acting as Air Space Supervisor and performing as Supervisor when Supervisor was not present.
- Coordinating with Harris Dispatch Center and Harris NOC to resolve Technician dispatch issues and FAA access issues.
- Delivered 24/7 technical assistance to Harris technicians across ZDC airspace, enhancing support and operational readiness.
- Maintaining Harris Audits of spare equipment kept at FAA facilities for FTI and WMSS.
Fiber Technician
Henkels and McCoy
Pentagon
04.2010 - 12.2010
- Installing voice and data systems in a secure environment
- Installing high count copper, four-pair copper cable, hybrid fiber optic cable and single fiber cable
- Terminate fiber with ST, SC and MTRJ connectors
- Terminate copper with track jacks and at patch panels
- Test and troubleshoot all installed cable
- Build I.D.Fs and T.Rs in accordance to the layout in the scope of work
- Coordinated service tickets between contractors and companies to ensure timely completion of tasks
- Led work teams collaborating with various contractors and companies to enhance project efficiency
- Interpreted blueprints for diverse jobs and scopes of work to guide project execution
Cable Splicing Technician
Verizon
Fairfax, Virginia
01.2007 - 01.2010
- Splicing fiber optic cable; loose-tube and ribbon; mass and single fiber splicing
- Utilized EXPO, OTDR, and light-source to test, troubleshoot, and identify fiber issues
- Reading and engineering blueprints
- Installing fiber optic plants in single-family, multiple-dwelling units and business plants
- Installing, repairing and troubleshooting Optical Network Interface
- Mounting and installing Optical Network Interface racks
- Terminating high-count copper cable, terminating coax cable and installing copper cable
- Coordinated installation of fiber optic plant with contractors, engineers, and customers
- Oversaw 1st level supervisor responsibilities, ensuring effective team operations and task completion
Cable Installer II
Net 100 ltd.
Richmond, Virginia
03.2002 - 12.2006
- The building of the telephone and data systems in commercial buildings
- Installing telecom, demark, and MDF rooms and telecom support systems
- Terminated Cat5, Cat6, high-count copper, coax, and fiber optic cables in accordance with industry standards
- Reading and applying information from the blueprints to the work site
- Problem solving when differences occurred between blueprints and the work site
- Coordinated work teams to complete tasks efficiently and on schedule
- Fostered positive relationships with customers and general contractors to ensure project alignment
- Ensuring a clear line of communication between all those associated with the job
- Delivered projects on time, meeting all contractual obligations
Education
Bachelor of Arts - History, Geography
Longwood University
Farmville, VA08-2002
Skills
- Telecom infrastructure
- Fiber optic installations
- Network troubleshooting
- OSHA certified in the 10 hour construction safety course
- Field Technician of the Quarter for Net 100: Final Quarter of 2004
- Microsoft Office
Timeline
Senior Supervisor Air Space Lead-ZDC Airspace
L3Harris
01.2015 - 04.2026
Lead Field Technician-ZDC Air Route Traffic Command Center
Harris
12.2010 - 01.2015
Fiber Technician
Henkels and McCoy
04.2010 - 12.2010
Cable Splicing Technician
Verizon
01.2007 - 01.2010
Cable Installer II
Net 100 ltd.
03.2002 - 12.2006
Bachelor of Arts - History, Geography
Longwood University