Jason Back
Des Moines,IA
Summary
To secure a position that will allow utilization of public relations, sales, communication skills, and background in a team player environment as both a NCAA Collegiate Sports Official and a Teamsters Local 238 Union Steward to ensure the best possible outcome during negotiations for the Union Members represented while maintaining the integrity of the Teamsters Union.
Overview
15
15
years of professional experience
Work History
Teamsters Local 238 Union Steward
Madison County Ambulance
Winterset, IA
04.2014 - Current
- Performed negotiation of collective bargaining agreements on behalf of Teamster Members.
- Performed research in disciplinary and grievance issues and recommended optimal courses of action.
- Attended conferences, and workshops to meet and network with other Union Stewards and Union Representatives.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Used Microsoft Word and other software tools to create documents and other communications
Paramedic
Madison County Ambulance
Winterset, IA
04.2013 - Current
- Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
- Explained each step of treatment to conscious patients to reduce fear and invoke calm.
- Responded quickly to medical emergencies to promote best possible health outcomes.
- Managed care in field and in-transit, including performing standard testing and administering necessary medication.
Firefighter/Paramedic
Polk City Fire Department
Polk City, IA
04.2001 - 04.2018
- Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation in designated response areas.
- Met with community members in order to provide information on ways to prevent fires and to offer fire safety tips.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public
Firefighter
Clive Fire Department
Clive, IA
06.2011 - 05.2013
- Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation.
- Performed inspections of all facilities, equipment, and personnel.
- Responded to fire and emergency alarms and evaluated emergency instruction to direct company operations.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property
Outside Sales Representative
Sandry Fire Supply LLC
Dewitt, IA
07.2012 - 03.2013
- Calculated total costs for service delivery, including production, delivery and installation requirements.
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
- Collaborated with customers after sales to identify and resolve service, account or technical product issues.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Customer Relations Representative
Total Quality Inc.
Polk City, IA
06.2007 - 11.2009
- Upheld strict quality control policies and procedures during customer interactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Education
High School Diploma -
Dunkerton Community School
Dunkerton, IA05.1990
Some College (No Degree) - Business Management/Administration
American Institute of Commerce
Cedar Falls, IowaCertificate Program - Paramedic Specialist
Mercy College of Health Sciences
Des Moines, IA08.2011
Skills
- Problem-solving abilities
- High-energy attitude
- Team leadership
- Organizational strengths
- Mediation
- Labor Relations
- Collective Bargaining Agreements
- Union Negotiations
- Grievance Procedures
Accomplishments
- Multiple State and National Certifications Showing Drive and Dedication
- State and National Registered Paramedic, CPR, Pre Hospital Trauma Life Support, Weapons of Mass Destruction, Hazardous Materials, Advanced Cardiac Life Support, Ice Rescue Specialist, Certified Emergency Vehicle Operator
- Nationally Certified Firefighter I & II, Driver/Operator Pumper, Fire Instructor I, Fire Officer I
- High School and NCAA Collegiate Sports Official (Football (HS), Basketball (HS and Collegiate), Softball(HS and Collegiate)
- Iowa Girls HS Athletic Union State Softball Umpire last 3 years
- Junior College Region 11 Championship Softball Tournament Umpire
Timeline
Teamsters Local 238 Union Steward
Madison County Ambulance
04.2014 - Current
Paramedic
Madison County Ambulance
04.2013 - Current
Outside Sales Representative
Sandry Fire Supply LLC
07.2012 - 03.2013
Firefighter
Clive Fire Department
06.2011 - 05.2013
Customer Relations Representative
Total Quality Inc.
06.2007 - 11.2009
Firefighter/Paramedic
Polk City Fire Department
04.2001 - 04.2018
High School Diploma -
Dunkerton Community School
Some College (No Degree) - Business Management/Administration
American Institute of Commerce
Certificate Program - Paramedic Specialist
Mercy College of Health Sciences
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