Jason Barlup
Senior Service Technician Windows/Exterior Doors
Mercersburg,PA
Summary
At 84 Lumber Company, I leveraged my expertise in diagnostics and customer service to enhance work efficiency and client satisfaction. By fostering teamwork and employing my mechanical aptitude, I significantly improved service quality and team performance, embodying professionalism and reliability in every task.
Overview
15
15
years of professional experience
Work History
Senior Service Technician
84 Lumber Company
10.2009 - Current
- Enhanced team morale and productivity by fostering a collaborative atmosphere, sharing knowledge, tips, and best practices with colleagues regularly.
- Streamlined workflow by organizing tools, parts, and documentation for easy access during service.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Stayed current on industry trends and technological advancements through continuous professional development efforts.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
- Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
- Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.
- Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
- Implemented preventative maintenance programs to minimize equipment failures and extend device lifespan.
- Applied knowledge of various manufacturers' equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
- Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Coordinated with parts department to determine availability of necessary components.
Education
Certification - A+
Pennsylvania State University
Mont Alto, PA2001
Skills
- Window/Door experience
- Installation and repair
- Field service
- Customer service
- Problem and issue resolution
- Mechanical aptitude
- Work with minimal supervision
- Attention to detail
- Scheduling and coordination
- Precision measuring
- Power tool proficiency
- Hand tool expertise
- Mechanical tools
- Verbal and written communication
- Testing and evaluation
- Troubleshooting skills
- Flexible and adaptable
- Punctual and reliable
- Vehicle maintenance
- Facility management
- Remote support
- Valid Driver's license
- Heavy lifting
- Diagnostics expertise
- Professional and courteous
- Customer relationship management
- Incident reporting
- Service reports
- Quality control
- Inventory control
- Preventive Maintenance
- Quality assurance
- Residential construction
Accomplishments
- Improved safety practices through stricter standards, and accountability
- Improved technician training, work quality, and proficiency
Affiliations
Stanley Martin Homes
Timeline
Senior Service Technician
84 Lumber Company
10.2009 - Current
Certification - A+
Pennsylvania State University
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