Jason Barlup
Senior Service Technician Windows/Exterior Doors
Mercersburg,PA
Summary
At 84 Lumber Company, I leveraged my expertise in diagnostics and customer service to enhance work efficiency and client satisfaction. By fostering teamwork and employing my mechanical aptitude, I significantly improved service quality and team performance, embodying professionalism and reliability in every task.
Overview
15
15
years of professional experience
Work History
Senior Service Technician
84 Lumber Company
Brunswick, MD
10.2009 - Current
- Enhanced team morale and productivity by fostering a collaborative atmosphere, sharing knowledge, tips, and best practices with colleagues regularly.
- Streamlined workflow by organizing tools, parts, and documentation for easy access during service.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Stayed current on industry trends and technological advancements through continuous professional development efforts.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
- Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
- Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.
- Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
- Implemented preventative maintenance programs to minimize equipment failures and extend device lifespan.
- Applied knowledge of various manufacturers' equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
- Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Coordinated with parts department to determine availability of necessary components.
Education
Certification - A+
Pennsylvania State University
Mont Alto, PA2001
Skills
- Window/Door experience
- Installation and repair
- Field service
- Customer service
- Problem and issue resolution
- Mechanical aptitude
- Work with minimal supervision
- Attention to detail
- Scheduling and coordination
- Precision measuring
- Power tool proficiency
- Hand tool expertise
- Mechanical tools
- Verbal and written communication
- Testing and evaluation
- Troubleshooting skills
- Flexible and adaptable
- Punctual and reliable
- Vehicle maintenance
- Facility management
- Remote support
- Valid Driver's license
- Heavy lifting
- Diagnostics expertise
- Professional and courteous
- Customer relationship management
- Incident reporting
- Service reports
- Quality control
- Inventory control
- Preventive Maintenance
- Quality assurance
- Residential construction
Accomplishments
- Improved safety practices through stricter standards, and accountability
- Improved technician training, work quality, and proficiency
Affiliations
Stanley Martin Homes
Timeline
Senior Service Technician
84 Lumber Company
10.2009 - Current
Certification - A+
Pennsylvania State University