Taylor Akins
Brandon
Summary
Dynamic Lead Service Technician with extensive experience in New Construction with an expertise in Windows and Doors, excelling in window reglazing and delivering exceptional customer service. Proven leadership in training new team members and optimizing scheduling processes. Committed to safety standards and maintaining organized workspaces, ensuring efficient service delivery and high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Lead Service Technician
Avanti Windows and Doors
10.2023 - Current
- Troubleshoot issues with Windows and Sliding glass doors for new construction and warranty items
- Prepare block openings for installation, installing windows and doors and completing with screen and punch after inspections
- Provide exceptional customer service for Homeowners, Listening intently, identifying issues and resolving them
- Following Construction safety standards
- Training new team members and ensuring they are equipped for success.
- Planning routes for maximum efficiency, as well as reporting new issues for orders and resolution
- Maintaining a clean and well organized work vehicle and trailer and keeping a clean driving record
Lead Service Technician
Carrollwood Windows and Doors
05.2022 - 10.2023
- Troubleshooting issues found in windows and doors for new construction, warranty and remodels
- Completing Screen and Punch outs for newly constructed homes
- Reglazing Window and Sliding door glass for Vinyl and aluminum products. Adjusting or repairing tracks and jambs, Leveling, fixing balancers, Casement window cranks, rollers, beading, seals and weepholes, shimming for level and resistance
- Maintained communication with Management, Construction supervisors and team to carry out services at the appointed time
- Maintained a clean driving record and well organized work space and company vehicle
Service Technician and Scheduling Manager
Lawson Industries
11.2019 - 05.2022
- Began as a service technician responsible for Impact and Non-Impact Aluminum Windows and Sliding doors. Repairs or replaced Balance rods, Toplites and Sash's, rollers, Interlocks and Lockstyles, keepers and so forth
- Provided outstanding service to homeowners and solved issues efficiently and professionally.
- Trained new hires, teaching service techniques and route efficiency
- Promoted to Office position in charge of Scheduling for half of our service department
- Responsible for answering emails and converting warranty and new construction items to service tickets for our team
- Attended meeting with builders to discuss goals and items completion
- Pulled parts from warehouse to provide for team members to ensure success in the field
- Contacted and scheduled appointments with homeowners for warranty items
- Ordered parts for inventory and replacements
- Worked of Microsoft Office and Excel to create spreadsheets for order entry and scheduling
Education
High School Diploma -
Riverview HighSchool
Riverview, FL05-2010
Skills
- Completed online courses for safety standards such as lock out tag out procedures, worksite safety, harnesses and so forth
- Window reglazing
- Track and Door installations
- Microsoft Excel
- Scheduling and appointment setting experience
- Leadership experience
Timeline
Lead Service Technician
Avanti Windows and Doors
10.2023 - Current
Lead Service Technician
Carrollwood Windows and Doors
05.2022 - 10.2023
Service Technician and Scheduling Manager
Lawson Industries
11.2019 - 05.2022
High School Diploma -
Riverview HighSchool
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