Jason Barzacchini
Akron
Summary
Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Overview
17
17
years of professional experience
Work History
IT/Installer
JSS Electric
Cleveland
02.2008 - 05.2011
- Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations
- Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
IT/Installer
Sight and Sound Communucations
Akron
05.2011 - Current
- Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
- Selected the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
- Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
- Maintained detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.
- Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
Education
Associate of Science - Computer Science
University of Phoenix
Phoenix, AZCurrent
Skills
- Windows XP,7,8
- Works well in a team environment
- Previous technical support experience
- Excellent interpersonal skills
- Complex technical information
- Understanding of client business requirements
- Complex issues management
- Quality assurance
- Strong customer focus
- Control circuit troubleshooting
Timeline
IT/Installer
Sight and Sound Communucations
05.2011 - Current
IT/Installer
JSS Electric
02.2008 - 05.2011
Associate of Science - Computer Science
University of Phoenix
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