JASON BEAL
7890 Womack Dr. Browns Summit,NC
Summary
Experienced IT Team Leader possessing excellent leadership skills and a highly analytical focus. Sound communication skills and good ability to multitask allow for skilled delivery of IT solutions. Bachelor degree in Information Technology along with 10 years of progressively responsible positions in IT Team Leader roles.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Exchange Engineer
Honda Aircraft Company
02.2022 - Current
- Installation, maintenance, configuration, and management of email environment, as well as support
- Perform email migrations, system upgrades, monitoring, and reporting including performance and capacity metrics
- Manage user access requests in a manner consistent with security policies and procedures
- Backup and restore information
- Manage data storage requirements, retention policies, and guidelines
- Support of Outlook client software
- Conducted research to test and analyze the feasibility, design, operation and performance of equipment, components and systems.
Supervisor | Outlook Team
Microsoft
02.2021 - 02.2022
- Managed a team of 15 Outlook Support Engineers
- Manage escalations and sub-cases to ensure timely and high-quality resolution of all issues
- Work with Technical Account Managers to effectively manage hot sites including documented action plans and daily status updates for the customer and Microsoft management
- I frequently contact Microsoft Premier Customers, TAMs, developers, program managers, support engineers, managers, and other support vendors.
Unit Manager
Tech One Solutions
03.2019 - 12.2021
- Supported 5 Engineers with firewalls, two-factor authentication, and antivirus software
- Applied system updates to reduce the impact on efficiency and equipment
- Recommended improvements to technical practices to enhance operations
- Third Level MSP support for Exchange
- Configure and install various network devices and services.
Internet/Phone Supervisor
Spectrum
12.2018 - 03.2019
- Managed a team of 12 exemplary helpdesk service desk peers
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions
- Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
Manager of Operations
Alignment Associates
03.2006 - 10.2018
- M365 Support Team, Managed a team of 6 for Azure and M365 support to 75 Clients
- Identified opportunities for process improvements to decrease support calls
- Collaborated with the support team to assist client stakeholders with emergent technical issues and develop effective solutions
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes
- Installed and configured printers and scanners, resetting default device passwords to prevent cyber-attacks.
Education
Bachelor of Science - Computer Science
UNCG
Greensboro, NC06.2007
High School Diploma -
Faith Baptist Academy
Reidsville07.2000
Skills
- O365 Outlook Support and Migrating
- PowerShell Experience
- Azure AD, Exchange Online, One Drive, MS Teams
- Expert skills in Office 365
- Windows and Mac OS
- Printers and Peripherals
- Windows Server 2019
- Configurations between on-premises Exchange Server and Office 365
- Outlook Engineer Experience
- Notes Migration to Exchange 2019
- Microsoft Fairfax Certification for Government accounts (FBI, CIA, Secret Service, and more)
Certification
- Java Programming and Software Engineering | Duke Unv.
- University Certified in Cybersecurity | ISC2
- MS 900 Microsoft 365 Fundamentals | Microsoft
- MS 100 Microsoft 365 Identity and Services | Microsoft
- Administering Exchange Server 2019 | Global Knowledge
Timeline
Exchange Engineer
Honda Aircraft Company
02.2022 - Current
Supervisor | Outlook Team
Microsoft
02.2021 - 02.2022
Unit Manager
Tech One Solutions
03.2019 - 12.2021
Internet/Phone Supervisor
Spectrum
12.2018 - 03.2019
Manager of Operations
Alignment Associates
03.2006 - 10.2018
Bachelor of Science - Computer Science
UNCG
High School Diploma -
Faith Baptist Academy
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