JASON BERNARD
Wappinger Falls,USA
Summary
Results-driven professional with 8 years of customer service experience, excelling in high-volume environments. Proven ability to communicate effectively, both in writing and verbally, while maintaining attention to detail. Demonstrates a strong work ethic and professionalism under pressure, consistently delivering exceptional service. Self-motivated with a proactive approach to problem-solving and team collaboration.
Overview
2026
2026
years of professional experience
Work History
Self Employed
04.2020 - Current
Correction Officer
New York City Department of Correction
Bronx, NY
01.2018 - 09.2019
- Assist with all security problems pertaining to inmates on inmate’s fights
- Providing care custody and control over all inmates.
Dispatcher / Driver / Warehouse supervisor
OT Delivery Systems Inc.
Norwood, NJ
01.1996 - 01.2009
- Supervise, manage and train new employees Prepare for meetings; Correspond with employees and representatives on upcoming events.
- Coordinate all logistic shipments with in house and independent drivers using Profit Tools software Maintain in-office calendar and keeping track of Schedule appointments Answer Phones; correspond with customer and general administrative duties such as pricing, filling and faxing.
- Picking up and making deliveries accordingly NY State Department of Transportation.
- Described product to customers and accurately explained details and care of merchandise.
- Answered an average of 25-35 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Earned management trust by serving as key holder, responsibly opening and closing warehouse.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Highway Worker 1
New York State Department Of Transportation
Valhalla, NY
01.2000 - 01.2002
- Basic highway maintenance work.
- Potholes filling grass cutting guardrail repair etc.
LisannJay Transport Inc.
Wappinger Falls, NY
Education
High School Diploma -
Westchester Community College
Valhalla, NY01.2006
High School Diploma -
Harrison Memorial High
Montego Bay, Jamaica WI01.1990
Skills
- Creative problem solving
- Effective communication
- Rapid learner
- Training and development
- Shipping and receiving expertise
- Trusted key holder
Community Service
Greenburg Auxiliary Police Department, 2012-08, 2017-11, Westchester County Police Academy full Peace Office training, Assist with Pedestrian crossing Town events Marathon Parades Fairs etc.
Timeline
Self Employed
04.2020 - Current
Correction Officer
New York City Department of Correction
01.2018 - 09.2019
Highway Worker 1
New York State Department Of Transportation
01.2000 - 01.2002
Dispatcher / Driver / Warehouse supervisor
OT Delivery Systems Inc.
01.1996 - 01.2009
LisannJay Transport Inc.
High School Diploma -
Westchester Community College
High School Diploma -
Harrison Memorial High
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