Genuine Salesman At Heart, Superior Customer Service By Nature
San Diego,CA
Summary
Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Alarm and Security Sales Consultant
Alert 360
San Diego, CA
04.2023 - Current
Retained excellent client satisfaction ratings through
outstanding service delivery.
Met with existing customers and prospects to discuss
business needs and recommend optimal solutions.
Utilized CRM software to manage customer
accounts and track performance metrics.
Pre-Planning Advisor
Dignity Memorial
San Diego, CA
03.2022 - 04.2023
Assisted clients with pre-arranging funeral services.
Helped families select funeral and burial details from range of available options.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Demonstrated strong organizational and time management skills while managing multiple projects.
Digital Account Executive
Hibu Digital Marketing
San Diego, CA
02.2021 - 12.2021
Prospected for new business to increase client base.
Provided creative and innovative solutions utilizing industry trends, selling techniques and digital products.
Explained digital marketing concepts to help clients find success.
Gained more traction via clicks and calls to local business websites to help grow customer base for our clients.
Senior Technology Advisor
Sharp Business Systems, NW And SoCal
Bellevue, Santee, WA, CA
03.2016 - 02.2021
Sell the wide variety of Sharp offerings utilizing door to door cold calling, phone blitzes, and client follow up.
Became the Government and Education Major Acct, worked with RFPs and Bids. Sold to and managed the copier fleets for municipalities, school districts, and colleges.
Upon moving to San Diego in April 2018, became the nationwide Rookie of the Year and earned Presidents Club.
Finished at 133% for my goal in the first half 2019/20 fiscal
Consistently strive to work with the Sharp service, support, contracts and delivery teams for the overall betterment of our clients.
E-Commerce Sales Manager, Sales and Leasing Consultant
Mercedes-Benz of Bellevue; Barrier Motors
Bellevue, Washington
04.2013 - 02.2016
Worked the sales steps via e-mail, phone and text to help clients get their next great vehicle from the largest M-B dealership north of San Francisco
Was steadily one of the top ten sales associates through out my tenure, averaging 10-12 vehicles per month
Consistently maintain a growing multi-cultural, multi-ethnic client base in the Greater Seattle metro area
Maintain the working relationships between departments; sales, service, parts, detail, reconditioning, back office and porters
Universal Banker, Personal Banker, Team Leader, Teller
MidSouth Bank; Tradition Bank
Lafayette, Katy, Louisiana, Texas
02.2008 - 02.2013
Consistently met quotas ensuring 100% store and personal goals completed, ie...Loans closed, new accounts, investment referrals, new account and loan gross, etc
Assisting customers with their accounts, i.e... Opening new accounts, disputed charges, balancing, net banking issues, interest rate questions, etc…
Being an active member of the community at bank sponsored charities and events
Vending Branch Manager; Café Manager
M&M Canteen Vending, Lafayette
Lake Charles, Louisiana
03.2007 - 12.2007
Helped sell new accounts and machine placements for a newly purchased territory. I controlled employee hours, product ordering, inventories, and maintained gross profit.
Ensure customer service by visiting accounts daily. Also analyze daily route reports and sales figures to retain profits.
Plan weekly cafe' menus and pricing plans to satisfy 1,300 call center employees.
Assistant Restaurant Manager; Bar Manager
PlumpJack Balboa Cafe
San Francisco, California
10.2005 - 08.2006
Maintain liquor and beer inventory for a $4.2 million annual establishment. Increased wine and liquor knowledge amongst the staff and guests
Help to uphold the integrity and reputation of the PlumpJack Group all while ensuring the enjoyable atmosphere for guests and staff
Worked within the community under then Mayor Gavin Newsome, founder of the PlumpJack Group and current Governor of California
Assistant Restaurant Manager; Bar Manager
Applebee’s Neighborhood Bar And Grill
New Orleans, Louisiana
04.2002 - 08.2005
Keep cost of goods sold, inventory, labor, and sales to budget.
Maintain scheduling to provide proper staffing and morale levels for an average of 80 employees per week. Also ensured great customer satisfaction with local regulars.
Supervision of the Front and Back of the House during shifts.
Education
Advertising And Business
Louisiana State University And A&M College
Baton Rouge, LA
10.1994 - 12.2000
Skills
Customer Service
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Timeline
Alarm and Security Sales Consultant
Alert 360
04.2023 - Current
Pre-Planning Advisor
Dignity Memorial
03.2022 - 04.2023
Digital Account Executive
Hibu Digital Marketing
02.2021 - 12.2021
Senior Technology Advisor
Sharp Business Systems, NW And SoCal
03.2016 - 02.2021
E-Commerce Sales Manager, Sales and Leasing Consultant
Mercedes-Benz of Bellevue; Barrier Motors
04.2013 - 02.2016
Universal Banker, Personal Banker, Team Leader, Teller
MidSouth Bank; Tradition Bank
02.2008 - 02.2013
Vending Branch Manager; Café Manager
M&M Canteen Vending, Lafayette
03.2007 - 12.2007
Assistant Restaurant Manager; Bar Manager
PlumpJack Balboa Cafe
10.2005 - 08.2006
Assistant Restaurant Manager; Bar Manager
Applebee’s Neighborhood Bar And Grill
04.2002 - 08.2005
Advertising And Business
Louisiana State University And A&M College
10.1994 - 12.2000
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