Jason Boyd
Tampa,FL
Summary
Dynamic technology leader with a strong track record in enterprise performance enhancement and risk mitigation. Proven success in developing and executing business continuity frameworks, ensuring effective recovery strategies, and advising senior executives to align IT initiatives with strategic goals. Recognized for delivering operational resilience through comprehensive risk assessments and incident response planning.
Overview
1
1
Certification
20
20
years of professional experience
Work History
CISO Lead Business Recovery Coordinator
Citibank
01.2021 - Current
- Lead Business Recovery Coordinator within the CISO organization, providing oversight and support for Business Continuity Plans (BCPs) and Business Impact Analyses (BIAs). CISO Cyber Resilience planning and testing for internal Business units.
- Led Business Recovery Coordinator (LBRC) for Chief Information Security Office, managing multiple LBRCs and BRCs for CISO applications to ensure continuity and effective recovery. Production Swing Test Administrator and Disaster Recovery testing support.
- Managed implementation of Enterprise Resilience policies, standards, and COB program requirements, including BCP and BIA documentation.
- Coordinated business testing lifecycle, overseeing planning, execution, and post-test activities to validate resilience of business continuity strategies.
- Acted as Continuity of Business (COB) and Disaster Recovery subject matter expert and primary liaison.
- Advise senior leaders to drive alignment and informed decision-making in the best interest of the organization.
- Develop standardized risk and control reporting to ensure consistent, reliable information for senior management.
- Identified control gaps and vulnerabilities, preparing and delivering regular risk and control status updates to senior management to inform strategic risk mitigation.
Manager, Service Desk Operations
CIO Technology Solutions
01.2019 - 01.2021
- Led a team of 20 technicians and engineers delivering 24/7 service desk support to 100+ global clients.
- Achieved and improved Service Level Agreements (SLAs) and customer satisfaction metrics through targeted initiatives.
- Managed service desk budgets, staffing performance, and resource optimization.
- Oversaw IT services and hosting operations, enhancing support for global customer base.
- Reported directly to the President, providing daily operational status and risk assessments.
- Developed and implemented Continuity of Business and Disaster Recovery documentation and procedures.
- Developed and reviewed weekly KPI reports with executive leadership.
Senior Technical Lead Security Cooperation Office
Computer World Services
01.2015 - 01.2018
- Directed all IT support operations for 20 U.S. embassies supporting 500+ personnel. Served as Senior Team Lead and Technical Knowledge Manager.
- Managed and mentored 25 military personnel and 10 contractors across global locations. Oversaw $5M+ in IT assets, supporting desktop, server, network, security, telecommunications, and tactical communications.
- Led business continuity efforts as Subject Matter Expert and primary point of contact for SCO office within embassies.
- Coordinated global operations, ensuring continuous 24/7 availability across all IT support services.
- Delivered daily operational briefings to a Major General.
- Developed Emergency Action and Disaster Recovery plan.
- Developed non-combatant evacuation templates for embassy SCO offices, improving emergency readiness and response.
- Acted as J6 Knowledge Expert supporting Inspector General audits and compliance review.
- Partnered with the U.S. Department of State to support database operations across 22 Central Command locations in the Middle East and North Africa.
System Administrator/Field Services Representative
Blackbird Technologies, Inc.
01.2014 - 01.2015
- Managed servers across multiple Kabul locations, ensuring operational integrity for eight Special Operations units.
- Maintained and configured databases supporting 10,000+ tracking devices.
- Administered the Green Force Tracking system, enhancing situational awareness for Afghan Special Operations.
- Briefed general officers on system performance, contributing to informed decision-making and operational readiness.
- Trained the Ministry of Defense and Afghan Military Academy server support teams.
- Rewrote Emergency Disaster procedures for the team to enhance response effectiveness.
- Functioned as the liaison for the Armed Contractors Oversight Directorate.
Manager, Information Technology
Blackbird Technologies, Inc.
01.2012 - 01.2014
- Built and managed Intelligence Systems Support Office (ISSO) to support 65 analysts and 15 government users in mission-critical operations.
- Managed $2M annual ISSO technology budget, ensuring optimal allocation of resources for operational needs.
- Led a team of IT professionals supporting multiple Tampa Bay facilities.
- Led evaluation and adoption of emerging technologies, resulting in improved mission effectiveness and operational capabilities.
- Facilitated communication security measures to ensure compliance and efficiency in J2/J6 operations.
- Supported SIPRNet and JWICS environments for Central Command operations.
- Ensured accreditation compliance using DIACAP, NISPOM, and NIST standards.
- Performed daily ISSM/ISSO and COMSEC management duties.
Senior Information Technology Support/Information Security System Manager/Information System Security Officer
Blackbird Technologies, Inc.
01.2008 - 01.2012
- Led ISSM efforts for classified standalone and multi-site processing environments that supported over 100 users.
- Managed security compliance, audits, crypto-accountability, and physical inspections; developed business continuity plans and facilitated disaster recovery exercises while modernizing infrastructure with fiber backbone, VoIP, and upgraded server and desktop systems.
- Oversaw daily IT operations for NIPR, SIPR, and JWICS systems, ensuring secure and efficient functionality.
- Designed and oversaw construction and operations of a CIA SCIF facility.
Information Technology Support
General Dynamics Information Technology
01.2007 - 01.2008
- Redesigned and rebuilt Southern Command's help desk operations in Doral, FL, to enhance service delivery.
- Managed JWICS systems to ensure operational support for CCJ2.
- Supported Disaster Recovery efforts for Central Command.
- Coordinated establishment of Disaster Recovery facilities across multiple North American locations.
- Network Resource Support team that covered gaps for Pacific, Europe, Africa and Southern commands.
Education
Bachelor of Science - Business Administration/Management
University of San Francisco
Skills
- Leadership, Strategic Planning, Disaster Recovery Planning, Program Management, Crisis management, Performance monitoring, Impact analysis, Reporting, Training, Mentoring, Cybersecurity Assessment
- Leadership
- Team leadership
- Training
- Mentoring
- Compliance documentation
- Compliance documentation
Certification
Certified Business Continuity Professional
Timeline
CISO Lead Business Recovery Coordinator
Citibank
01.2021 - Current
Manager, Service Desk Operations
CIO Technology Solutions
01.2019 - 01.2021
Senior Technical Lead Security Cooperation Office
Computer World Services
01.2015 - 01.2018
System Administrator/Field Services Representative
Blackbird Technologies, Inc.
01.2014 - 01.2015
Manager, Information Technology
Blackbird Technologies, Inc.
01.2012 - 01.2014
Senior Information Technology Support/Information Security System Manager/Information System Security Officer
Blackbird Technologies, Inc.
01.2008 - 01.2012
Information Technology Support
General Dynamics Information Technology
01.2007 - 01.2008
Bachelor of Science - Business Administration/Management
University of San Francisco