Jason Brooks
Brooklyn,NY
Summary
Accomplished Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
16
16
years of professional experience
Work History
Store Manager
Burlington stores
Queens, NY
09.2023 - Current
- Direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure implementation of established company policies, standards, expectations and initiatives.
- Ensure Assistant Managers and store team members are fulfilling their individual responsibilities.
- Partner with Assistant Store Manager, Merchandising to coordinate merchandise placement, sales promotions and pricing.
- Partner with Assistant Store Manager, Operations to review receiving, transfers, debits/damages, returns-to-vendor (RTV's), and chargeback paperwork to ensure accuracy of inventory.
- Act as Manager on Duty (MOD); lead by example, set the standard, and create a strong leadership presence by following and modeling the Burlington SOPs.
- Manage multi-million-dollar sales volume and expense budget including review of all associated reporting and record-keeping.
- Recruitment, screening and hiring of associates in order to meet store staffing needs.
- Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement structured learning and development activities for all team members.
- Handle personnel and associate relations issues.
- Payroll budget management, workforce management and scheduling.
- Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners within the company.
Assistant Manager
Kohls Department Store
Brooklyn, NY
07.2012 - 09.2023
- Responsible for the Home, Children's, and Footwear departments in high-volume store.
- Drives brand loyalty by presenting an outstanding shopping experience that includes a neat, clean, sized, and replenished floor.
- Directs Area Supervisors as well as department leads and department associates.
- Develop current associates to the next level in their career
- Supports omni channel sales.
- Assist loss prevention in the protection of company assets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Operations Manager
J.C. Penney
Massapequa, NY
01.2011 - 06.2012
- Drive sales and profit through effective merchandise execution, store environment and major even execution.
- Directs the Replenishment Supervisor of the shipment process by executing the Door to Floor process.
- Ensures proper execution of receiving, processing, sorting, placing and back stocking of new merchandise to the company standard.
- Directs the Merchandise Supervisor in the process of monthly set execution by planning floor layouts, which includes all visual, merchandising, pricing, and signing.
- Responsible for all operational functions such as building maintenance store cleanliness, supply ordering etc.
- Managed the salary planning and scheduling for support areas including door to floor, restock, recovery pricing and signing, and the visual teams.
Assistant Store Manager/Merchandising
TJX Marshalls
Ozone Park, NY
07.2010 - 01.2011
- Work with the Store Manager in the areas of Merchandising, Operations, Customer Service, and Human Resources within a high-volume store.
- Manage the daily activity of the sales floor, backroom, front End, and the cash office.
- Hire, train, supervise, and mentor the team of associates.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Created and maintained safe and secure work environments for employees.
Education
Bachelor of Psychology - Psychology
Baruch College of The City University of New York
New York, NY01.2020
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Customer service management
- Recruitment and hiring
Timeline
Store Manager
Burlington stores
09.2023 - Current
Assistant Manager
Kohls Department Store
07.2012 - 09.2023
Operations Manager
J.C. Penney
01.2011 - 06.2012
Assistant Store Manager/Merchandising
TJX Marshalls
07.2010 - 01.2011
Bachelor of Psychology - Psychology
Baruch College of The City University of New York