Jason Brown
Summary
Compassionate Direct Support Assistant recognized for exceptional productivity and efficient task execution. Expertise in crafting personalized support plans and managing crisis situations while strictly adhering to safety protocols. Strong communication, empathy, and problem-solving skills enhance the quality of life for individuals in care. Committed to fostering positive environments through respect, patience, and active listening to support individual goals.
Overview
22
22
years of professional experience
Work History
Direct Support Assistant
Office for People With Developmental Disabilities
New York
06.2023 - Current
- Deliver hands-on support to individuals with intellectual and developmental disabilities.
- Maintain accurate records of services provided, medications administered, and any changes in behavior or condition of clients.
- Transport clients to medical appointments or other activities as needed.
Field Service Technician
Exclusive Testing Laboratory
Croton On Hudson
10.2018 - 01.2025
- Conducted surveys, analyzed soil content, and took measurements.
- Work alongside inspectors from local agencies to confirm compliance with job standards.
- Guided junior technicians in mastering job responsibilities and adhering to safety standards.
Technical Support Representative
Altice USA (Optimum)
New York
04.2006 - 10.2018
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
Customer Service/Data Entry Representative
Bendiner & Schlesinger Laboratories
Brooklyn
09.2003 - 01.2006
- Entered data from paper documents, emails, and various sources into computer systems.
- Checked source documents against entered data to ensure accuracy.
- Contacted customers via phone or email to address data inquiries.
Education
Some College (No Degree) - Computer And Information Systems
New York City College of Technology
Brooklyn, NYHigh School Diploma -
Talent Unlimited HS
New York, NY06-1995
Skills
- Multitasking and organization
- Effective communication
- Time management
- Data entry
- Team leadership
- Customer service
- Problem solving
- Critical thinking
Timeline
Direct Support Assistant
Office for People With Developmental Disabilities
06.2023 - Current
Field Service Technician
Exclusive Testing Laboratory
10.2018 - 01.2025
Technical Support Representative
Altice USA (Optimum)
04.2006 - 10.2018
Customer Service/Data Entry Representative
Bendiner & Schlesinger Laboratories
09.2003 - 01.2006
Some College (No Degree) - Computer And Information Systems
New York City College of Technology
High School Diploma -
Talent Unlimited HS
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