District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
District Manager/CEO
Sonic Drive In (6) Locations
12.2008 - Current
Purchased adequate quantities of food, beverages, equipment and supplies.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Identified team weak points and implemented corrective actions to resolve concerns.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Promoted business through participation in and sponsorship of community events.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Carefully interviewed, selected, trained, and supervised staff.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Purchased food and cultivated strong vendor relationships.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
No Degree - Accounting And Business Management
Darton College
Albany, Georgia
High School Diploma -
Ashford Academy
Ashford, Alabama
05.1993
Skills
Food preparation and safety
Performance improvement
Food plating and presentation
Marketing and advertising
Staff Management
Point of Sale (POS) system operation
Inventory control and record keeping
Kitchen equipment operation and maintenance
Create Profit and Loss statements
Recruitment
Business operations expertise
Territory Management
Workforce Development
Profitability Optimization
Multi-Unit Management
Team Building Practices
Recruiting and Hiring
Customer Service
Budget Preparation
Employee Scheduling
Timeline
District Manager/CEO
Sonic Drive In (6) Locations
12.2008 - Current
No Degree - Accounting And Business Management
Darton College
High School Diploma -
Ashford Academy
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