Jason Carr
Senior National Account Manager
Winston-Salem,NC
Summary
Dynamic Senior National Account Manager with over 20 years of proven experience in revenue growth and customer retention within the mobility sector. Recognized for building high-performing teams and establishing strategic partnerships, while consistently driving sales team performance and overall company success. A results-oriented leader with a track record of winning the 2018/2021 Summit Award, adept at fostering customer loyalty through effective communication and coaching practices. Committed to enhancing employee engagement and organizational performance through targeted training and morale-building initiatives.
Overview
14
14
years of professional experience
Work History
Associate Director
AT&T Mobility
Winston-Salem, NC
07.2018 - 12.2020
- Achieved 100% audit results consecutively for Mid Atlantic Market in 2019 and 2020.
- Mentored a team of experts, leading to 8 out of 15 members receiving promotions.
- Implemented process improvements to increase efficiency and effectiveness.
- Monitored industry trends to recommend actionable strategies.
Methods and Procedures
AT&T Mobility
Fayetteville, NC
07.2017 - 06.2018
- Oversaw strategic planning, policy implementation, procedural guidelines, and information exchange for internal and external call centers serving 800+ staff.
- Coordinated support functions across Human Resources, Work Force Management and staffing.
- Conducted site visits to evaluate call center operating effectiveness.
- Developed skill transfer documentation and ad-hoc reports.
CS-Associate Director
AT&T Mobility
Fayetteville, NC
01.2013 - 06.2017
- Assisted Fayetteville Call Center in managing policies, strategy, and operating structure.
- Developed and maintained relationships with external partners and vendors.
- Reduced credit expenses by $2 million in Q1 2016 within EVP(Shay) organization.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Retail Sales Manager
AT&T Mobility
Boone/Hickory, NC
06.2011 - 01.2013
- Conducted regular training sessions to enhance sales team performance
- Led turnaround of under-performing sales team by implementing strategic coaching.
- Maintained top ranking in Western NC.
- Regularly outperformed targets on Key Operating Indicators such as Inventory Shrink, CPGA, Cash Management, Store Profitability.
CS-Associate Director
AT&T Mobility
Grayson, KY
02.2008 - 06.2011
- Oversaw policies, strategy, and operating structure for Grayson Call Center in collaboration with Communications Workers of America.
- Directed 9 Team Managers and 100 direct reports to achieve exceptional customer experience, efficiency, and sales performance.
- Ranked as top U-Verse Sales and Service professional.
Training Manager
AT&T Mobility
Grayson, KY
11.2006 - 02.2008
- Enabled Team Managers to become experts by prioritizing their access to training resources.
- Chosen as 1 of only 2 Trainers in the South East to train Tier 2 Advance Technical Support.
- Developed comprehensive training materials for AT&T used across all levels.
- Coordinated training for newly recruited staff.
Education
Bachelor’s degree - Communications (Production Management)
Morehead State University
Morehead, KentuckySkills
- Mentorship and Coaching
- Effective Communication Skills
- Collaborative Team Development
- Performance Management
- Tactical Sales Planning
- Marketing Coordination
- Created Effective Training Programs
- Project Management
- Recruitment Strategy Development
- Retention
- Coaching and mentoring
- Staff scheduling
- Performance evaluations
- Decision-making
- P&L Management
- Budgeting
Professionalaccomplishments
- AT&T Summit Winner – 2018, 2021
- Service Excellence Award Winner – 2012, 2016
- DOS MVP – 3rd qtr. 2018
- Number 1 In Home Solutions Manager in credits in 2018
- Jamie Barton Executive Vice President Award Winner- 1st qtr. 2017
- Ranked 7th in Nation for DTV sales out of 38 in 2016
- Former National President of AT&T employee resource group I.D.E.A.L
- Top RSM WNC Accessories May, June, July 2011
- Top ARSM U-Verse Sales and Service Q1, Q2 2011
- Number 1 Area Manager in Tech Support 2009
- Promoted over 20 agents to managers and 3 managers into Area Managers
Accomplishments
- AT&T Summit Winner (2018, 2021)
- Recipient of the Service Excellence Award (2012, 2016)
- Director of Sales (DOS), MVP Award – 3rd Quarter 2018
- Executive Vice President Award Winner, 1st Quarter 2017
- National President, AT&T Employee Resource Group for Inclusion, Diversity, Equity, Advocacy, and Leadership (I.D.E.A.L), May - July 2011
- Top Associated Director, U-Verse Sales and Service, Q1 and Q2 2011
- Associate Director - Tech Support, Recognized as the Number 1 in Performance (2009)
- Promoted over 20 agents to managerial positions and advanced 3 managers to Associate Director roles
Timeline
Associate Director
AT&T Mobility
07.2018 - 12.2020
Methods and Procedures
AT&T Mobility
07.2017 - 06.2018
CS-Associate Director
AT&T Mobility
01.2013 - 06.2017
Retail Sales Manager
AT&T Mobility
06.2011 - 01.2013
CS-Associate Director
AT&T Mobility
02.2008 - 06.2011
Training Manager
AT&T Mobility
11.2006 - 02.2008
Bachelor’s degree - Communications (Production Management)
Morehead State University
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