Jason Carter
Binghamton
Summary
Enthusiastic professional with a customer first attitude! Skilled in Technical repairs and troubleshooting as well as upselling and general customer service. Extremely fast learner, with a passion for learning something new everyday! Always keeping an open mind and trying new things.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
Work History
Game Technician
Dave and Busters
Johnson City
04.2025 - Current
- Diagnosed and repaired game malfunctions promptly and efficiently.
- Maintained gaming equipment to ensure optimal performance and cleanliness.
- Assisted guests with gameplay issues, providing excellent customer service.
- Collaborated with team members to streamline repair processes and workflows.
- Maintained a clean work environment by adhering to safety regulations.
Barista
Dutch Bros
North Richland Hills
04.2024 - 12.2024
- Prepared and served a variety of coffee beverages with precision.
- Maintained cleanliness and organization of the workspace and equipment.
- Engaged customers with friendly service and product knowledge.
Barista Trainer
Starbucks
Dallas
08.2022 - 03.2024
- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed training materials to enhance product knowledge and service skills.
- Conducted regular assessments to ensure barista proficiency in coffee brewing methods.
- Mentored team members on operational procedures and best practices for efficiency.
- Collaborated with management to identify areas for training improvements and updates.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
School Custodian
Birdville Independent School District
Haltom City
07.2021 - 08.2022
- Maintained cleanliness and sanitation in classrooms, restrooms, and common areas.
- Operated cleaning equipment such as floor buffers and vacuums effectively.
- Replenished supplies in restrooms and classrooms to ensure availability.
- Assisted with setup for school events and activities as needed.
- Monitored building security by locking doors and reporting maintenance issues.
- Followed safety protocols while using cleaning chemicals and equipment daily.
Education
Shannon High School
Haltom City, TexasSkills
- Game troubleshooting
- Equipment maintenance
- Technical support
- Diagnostic testing
- Customer service
- Team collaboration
- Inventory management
- Safety compliance
- Problem solving
- Attention to detail
- Effective communication
- Training development
- Mentoring techniques
- Operating systems
- Customer support
- Hardware maintenance
- Sales and upselling
- Patience and empathy
- Cash handling proficiency
- Promotions and events
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Game Technician
Dave and Busters
04.2025 - Current
Barista
Dutch Bros
04.2024 - 12.2024
Barista Trainer
Starbucks
08.2022 - 03.2024
School Custodian
Birdville Independent School District
07.2021 - 08.2022
Shannon High School